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Overdue Notices

KLAS can generate customized Overdue notices for select Patron Types and Media, prompting patrons to return overdue items and report lost ones.

You can either use only the First Overdue Notice and send the same message even if the same item was included in a previous notice, or you can use escalating messaging.

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What kind of messaging do you use in your Overdue notices? How often do you send them? Share your approach in the comments!

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Posts in discussion: Overdue Notices

patrick20k's Avatar
patrick20k replied the topic: #1824 5 hours 18 minutes ago
Personally, I like the idea of leaving the word "Overdue" out of the text altogether! None of our libraries are charging fines, and you don't want patrons to feel like they're "in trouble," you just want to get things circulating again and update lost items accordingly, so focus on that in the notice text.

You could use something like:

We show that several cartridges have been checked out to you for longer than expected. You can keep these items for as long as you are enjoying them, but when you're finished, please return them so we can send you something new.

We also know that sometimes things get lost in the mail. If these cartridges never reached you, or have already been returned, please let us know so we can remove them from your account.

What do you think?
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8016 Glenwood Ave., Suite 200
Raleigh, NC 27612
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