Overdue Notices

KLAS can generate customized Overdue notices for select Patron Types...

Personally, I like the idea of leaving the word "Overdue" out of the text altogether! None of our libraries are charging fines, and you don't want patrons to feel like they're "in trouble," you just want to get things circulating again and update lost items accordingly, so focus on that in the notice text.

You could use something like:

We show that several cartridges have been checked out to you for longer than expected. You can keep these items for as long as you are enjoying them, but when you're finished, please return them so we can send you something new.

We also know that sometimes things get lost in the mail. If these cartridges never reached you, or have already been returned, please let us know so we can remove them from your account.

What do you think?

Thanks Lori! I'm glad it's helpful!

To use different messaging for the different categories, you would want to select the Medium for your MOCs and Newsletter, set the text, and run the notices. Then do a new batch with the hardcopy Braille and Large Print, and set the text for those. I'd recommend keeping a document somewhere with your text for each so you can copy/paste.

If you haven't done overdues before (or not for a long time), we may need to do some set-up on the stock to get your letterhead in, get the formatting you want, etc. If you do a small test batch and select "Print to PDF" as the printer, you can send us the output and let us know what changes are needed.