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Overdue Notices
- patrick20k
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- Technical Writer at Keystone Systems
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11 hours 32 minutes ago #1823
by patrick20k
Overdue Notices was created by patrick20k
KLAS can generate customized Overdue notices for select Patron Types...
KLAS can generate customized Overdue notices for select Patron Types and Media, prompting patrons to return overdue items and report lost ones.
You can either use only the First Overdue Notice and send the same message even if the same item was included in a previous notice, or you can use escalating messaging.
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What kind of messaging do you use in your Overdue notices? How often do you send them? Share your approach in the comments!
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- patrick20k
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- Technical Writer at Keystone Systems
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- Posts: 449
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11 hours 21 minutes ago - 11 hours 20 minutes ago #1824
by patrick20k
Replied by patrick20k on topic Overdue Notices
Personally, I like the idea of leaving the word "Overdue" out of the text altogether! None of our libraries are charging fines, and you don't want patrons to feel like they're "in trouble," you just want to get things circulating again and update lost items accordingly, so focus on that in the notice text.
You could use something like:
You could use something like:
What do you think?We show that several cartridges have been checked out to you for longer than expected. You can keep these items for as long as you are enjoying them, but when you're finished, please return them so we can send you something new.
We also know that sometimes things get lost in the mail. If these cartridges never reached you, or have already been returned, please let us know so we can remove them from your account.
Last edit: 11 hours 20 minutes ago by patrick20k.
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