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Reader Advisor Manual
- patrick20k
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- Technical Writer at Keystone Systems
After release of the Front Desk Service Manual, of course we started discussing a Reader Advisor's version.
This manual is not meant to cover every screen or function in KLAS, and the Intro to KLAS Manual will still be maintained for a more in-depth, screen-by-screen approach. Instead, this manual aims to cover some of the most common workflowsand tasks for Reader Advisors, as well as providing a reference for some common terms and functions used throughout KLAS.
We've put a lot of thought and discussion into what to cover, as well as what not to cover. Each topic should be something that is likely to be permitted for even newer RAs, at least somewhat consistent across libraries, and reasonable to explain in only a page or two. For example, we considered a How to Add a New Patron section, but that process is so heavily dependent on individual library policies that we decided to omit it. However, most of the component tasks of setting up a new patron, such as adding Preferences and a Service Queue, are covered.
We have made every effort to make the document accessible for AT users, though the AT Reference Guide may still be helpful to provide additional screen context and description. We also now provide an AT-specific version of the manual which is text-only. Both versions include keyboard command and menu options in the instructions, but the AT version omits references to toolbar buttons.
A few tips for using this manual:
- If annotating the file to add local policies, consider using Word's comments feature which will maintain the pagination, plus make your comments stand out for easy identification.
- If using the manual in Word, turn on an interactive index by selecting the View ribbon, then marking the Navigation Pane checkbox. In the document itself Ctrl-Click any section or page reference to jump to that section.
- If using the manual in a PDF reader, the interactive index and hyperlinked references should be available by default (depending on the program used).
I hope this will be a helpful document for training new staff, or for existing users to fill in some gaps!
Last Updated 7/14/2025
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- lori.brown
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- patrick20k
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- A new Tab Listing page, with the list of Patron module tabs and a brief description. I hope this will help newer RAs in particular to learn the function of each tab, and help them quickly find their way around the patron record.
- A chapter on the NLS Acknowledgements, including the Parental Acknowledgement for juvenile patrons and the Legal Acknowledgement for schools.
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- patrick20k
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- patrick20k
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The manual now includes expanded Serials information, an entire chapter on using Book Search, chapter-specific tables of contents, numbered headings, and a number of improvements for a better print experience, such as more useful page headers, and all the tables of contents / section breaks should now print on the right-hand side as you flip through the pages (except for the AT versions). To facilitate that last point, there are several blank pages in the PDF versions and the printout, but those should be omitted / seamlessly skipped over in the Docx versions.
Finally, there are now also AT-specific versions for both Scribe and Gutenberg. The main document is (and will continue to be) meant to be AT-accessible and inclusive, but if you prefer a text-only version and/or are strictly a keyboard user, I hope this new version will better meet your specific needs! I have made the assumption that this version will not be printed without drastically increasing font size or translating it to braille, so it's lighter on the pagination--H1 or H2s will still start a new page, but I let H3s flow continuously, and I have omitted the feature that forces the H1 breaks to the right side of a printed booklet.
Please let me know if you find errors in any of the versions, have problems with the docx (especially in older versions of Word), and/or have feedback to improve the new AT versions especially.
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