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Just an idea

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3 months 1 week ago #1647 by sbuchalter
Just an idea was created by sbuchalter
This is something that I just thought up.   We have the RSQueue that works off of the service spread box at the bottom of the profile account.  

If a client calls in, or if someone is pulling up accounts, without being in a service queue, and the is something in the service box, maybe something can be  done to get the user's attention (highlighting something when the account is pulled up (maybe a button/tab, have an icon appear on the toolbar....).  I'm sure nobody clicks on every single tab of clients account, so this will pull their attention to what needs to be done.  

 

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3 months 1 week ago #1648 by patrick20k
Replied by patrick20k on topic Just an idea
Interesting thought!

Others who make use of the RS Queue: would you want an attention-getting indicator in the header or somewhere to flag that a record has one or more RS Queue Reasons?

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