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Downloading from catalog
- sbuchalter
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4 years 4 months ago #931
by sbuchalter
Downloading from catalog was created by sbuchalter
Good Morning,
When clicking on a link to download, in the catalogue, if one is not logged in, there is an error message that reads "Your download failed. Must be logged in." Would it be easier for all, if instead of an error message, for the user to be directed to a log-in screen?
When clicking on a link to download, in the catalogue, if one is not logged in, there is an error message that reads "Your download failed. Must be logged in." Would it be easier for all, if instead of an error message, for the user to be directed to a log-in screen?
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4 years 4 months ago #932
by NC-Craig
Replied by NC-Craig on topic Downloading from catalog
I'm not sure if this is a setup thing with your online catalog, but in checking things, it looks like if you are not logged into BARD it does give you the BARD login. This happens, at least from our catalog, where instead of an error message you go to the login to complete the download. I would check with Keystone to confirm some things.
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- patrick20k
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4 years 4 months ago #933
by patrick20k
Replied by patrick20k on topic Downloading from catalog
BARD download links should take you to the BARD log-in page (if you aren't already logged in), but it's possible that some browsers refuse the redirect and give you an error message instead.
If you were referring to local download links instead, let me know and I'll look into it further and see if there's anything we can do to improve that.
If you were referring to local download links instead, let me know and I'll look into it further and see if there's anything we can do to improve that.
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- sbuchalter
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4 years 4 months ago #934
by sbuchalter
Replied by sbuchalter on topic Downloading from catalog
Thanks,
We're not connected to the BARD or NLS network. Downloads are from our own system.
We're not connected to the BARD or NLS network. Downloads are from our own system.
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- sbuchalter
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4 years 4 months ago #935
by sbuchalter
Replied by sbuchalter on topic Downloading from catalog
Hi Patrick - I believe the link is local. We're not connected to NLS/BARD, so when clicking on the download link, and receive the "must log-in error," the host doesn't change.
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