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Keystone Staff

  • 2019 Holiday Potluck & Gift Exchange

    2019 Holiday Potluck & Gift Exchange

    Every year, Keystone's staff get together for a bit of fun one Friday during December. Everyone contributes a dish to our potluck lunch and brings a gift for our White Elephant gift exchange. For this week's blog post, I thought y'all might enjoy a look at some of last Friday's festivities.

    We had a wonderful spread of food including all the holiday favorites like sweet potato casserole, green bean casserole, cranberry sauce, and more!

    This year's potluck included a battle of the soups between John O's Sausage Toretellini soup and my Chicken Taco soup, but in the end, both were declared a winner!

     2019 Holiday Potluck & Gift Exchange

     

    This year James and Colin contributed what might have been "THE BIGGEST APPLE PIE EVER" (TM). In addition to being enormous, it was also super tasty!

    2019 Holiday Potluck & Gift Exchange 

    It's always fun to try to figure out who brought what present. Be careful, heavy doesn't always mean good. ;)

     2019 Holiday Potluck & Gift Exchange

     

    Happy Holidays from the Keystone staff! One of the greatest joys of this season is getting to say THANK YOU for the opportunity to serve you and to wish you the very best for the New Year!

  • A Snowy Day in Raleigh

    A Snowy Day in Raleigh

    For this week's blog post, we thought you'd enjoy some of our staff's photos of the snow we got in Raleigh over the last couple of days.

    Let's start with a .gif of Katy's cat Paws watching the snowfall through the sliding glass door of her townhouse.

    Here was Drea's view out her home's front door on Monday.

     A Snowy Day in Raleigh

    Also, these two pictures of the table, chairs, and pergola on her upper deck show just how much snow accumulated. We got approximately 7 inches of snow on Sunday and even more fell on Monday morning. Raleigh usually averages 6 inches of snow total per season.

     A Snowy Day in Raleigh

    A Snowy Day in Raleigh

    Finally, this is what her backyard looked like blanketed in all the white stuff. Her dogs definitely didn't appreciate it as much as she did. You can see their tracks going off the lower deck and around the firepit.

    A Snowy Day in Raleigh 

    Nancy shared this picture trees in her backyard covered in snow.

     A Snowy Day in Raleigh

    Katy also enjoyed the snow on the tree outside of her window.

     A Snowy Day in Raleigh

    And, her kitty, Paws, enjoyed watching it fall through the large sliding glass door.

    A Snowy Day in Raleigh 

  • Donating For Good

    John Owen - Donating For Good - Covid19 Plasma

    It was only a matter of time. In December one of our own, John Owen, contracted COVID-19 and spent two weeks off of work fighting it. Thankfully he recovered and has not experienced any of devastating or long-term side effects.

    Troubled by the lack or therapeutics available to COVID patients John jumped at the chance to help one of the most vulnerable communities. As soon as he was able, he donated his plasma that now contains the antibodies that can help those who are critically ill have a better chance at recovery.

    John said this about his plasma donation:

    “I’ve done it once and found out that I can continue to donate plasma every seven days until my annual limit. One small needle prick and an hour in a recliner is nothing compared to the chance that my donations can help critically ill patients have a fighting chance at recovery. This disease is no joke, and I am so thankful that my wife and family have so far been spared.”

    Some photos John took during the donation procedure and of his "badge of honor" stickers. 

     John Owen Covid19 plasma donation

     John Owen Covid19 plasma donation

  • March 2020-March 2021: A Year of COVID

    March 2020-March 2021: A Year of COVID

    It's March 2021. By mid-month last year, all of Keystone's staff started working remotely full time for an undetermined amount of time. Personally, I never thought I'd still be working in my home office across the desk from my husband a full year later! We made changes to how we met as a staff, set expectations for communications and interactions with our coworkers and customers, and started writing blog posts with tips & tricks about remote work with KLAS and how users might continue to serve patrons.

    We initially thought we'd be back sometime early that summer. When that no longer seemed likely, we began making adjustments to how we offer KLAS Admin Training, helped more libraries move to Duplication on Demand, and shared a blog series from libraries about the impact of COVID on their operations. Check out the COVD-19 Keynotes Blog Posts to Date from July 2020 to see the initial ones we wrote and those authored by KLAS Users.

    Then it seemed sometime in the fall might be possible, but positive numbers and hospitalizations started going up again and we chose to continue working from home. We attended the 2020 APH and NLS conferences online and eventually decided (in conversation with the planning committees) that our own 2021 KLAS Users' Conference will also occur virtually. Even with the choice to continue working remotely, we still had staff who contracted the virus--fortunately, not being in the office kept the rest of us safe and healthy. After his recovery, a January 2021 Key Notes blog post shared John Owen's decision and experience donating plasma with COVID antibodies to try and help others.

    After this tumultuous year, some of our customers are back working in an office, others are still working remotely, and plenty have some mix or balance between the two. Here at Keystone, we're still working to support all of our users' efforts to continue serving their patrons no matter where they are. In fact, in just the past couple of weeks, we've gotten some great questions and tips from KLAS Users that we thought might benefit others in similar situations.

    Erin from CA IRC is a JAWS user who shared her experience using KLAS on her laptop. She says, "I have discovered that working on a personal laptop at home is not always conducive to things working like they do at work. My laptop has function keys that share the F keys at the top of my keyboard. While using the F11 and F12 keys when I was attempting to set up Supertabs (in order to correct where my cursor will originate in my find screens), it would raise and lower the screen brightness. However, I found that the Supertabs were still set up after this happened. I just thought if anyone else thought their laptop wouldn't work because of this, it indeed might!" We're relieved that the extra functions sharing her F keys didn't keep Erin from using Supertabs and navigating KLAS with JAWS.

    David from Minnesota's Machine Lending Agency sent an inquiry to Keystone Customer support wanting to know "if it is possible to use KLAS to track the computers we loan volunteers for in-home recording. We have 75, so a little cumbersome for a spreadsheet." The answer is YES it is! To do so, Nancy set up with a Patron Type for the volunteers and an Equipment record for the recording computers, and sent along workflow instructions to keep the volunteer records out of PIMMS.

    Do you have something you've found that makes working from remote easier, were there changes to your library's policies and procedures to help continue service over the past year, or do you have questions about how KLAS can help you better adapt to a new situation, such as tracking equipment lent to volunteers? We'd love to answer questions, host discussion on the forums, or share info in a blog post. We've all had to get creative, and asking questions and sharing information has helped us all adapt and overcome to the best of our abilities.

    We're still doing all we can to try to provide our customers with quality software and service, though how we do so has definitely changed. I think we've all made some positive changes and learned a lot in the past twelve months. At this point, I'm very excited that we now have three vaccines available and the pace of immunizations is picking up, but there's still no clear timeline or picture of what Keystone staff's work environment will look like in the next year. One thing that's sure: we'll still be here (wherever "here" is) to help!

  • The Stars of Keystone's Staff - Brian

    The Stars of Keystone's Staff - Brian

    This week's post shares some insider info about our Software Development Project Lead. Read on to learn something new about Brian...

    Basic Stats:

    Name of Staff Member: Brian White

    Year Hired: 2004

    Current Job Title: Software Development – Project Lead

     

    Getting to Know You Q&A:

    Brian and AimeeQ: What is your favorite part of your job?

    A: Piecing together the parts of a software process to make something that will make someone's job easier.

    Q: What did you do before working for Keystone?

    A: Worked for a programming staff supplement service. I worked at 2 customer sites over the 20+ years there.

    Q: What are your hobbies outside of work?

    A: Singing in a church choir, playing handbells.

    Q: If you could go anywhere on vacation, where would you go?

    A: Australia

    Q: Do you have any pets? If so, what kind and what are their names?

    A: We are currently without pets. We have had dogs, cats, guinea pigs, and a rabbit in the past.

    Brian White Family

  • The Stars of Keystone's Staff - Drea

    The Stars of Keystone's Staff - Drea

    Welcome back to the "The Stars of Keystone Systems' Staff" series. Each will include some basic info and insight into one of our staff members. We hope these posts will provide you a look into who makes up our diverse, supportive, and knowledgeable staff.

    Basic Stats:


    Name of Staff Member: Drea Callicutt

    Year Hired: 2002

    Current Job Title: Marketing, Sales & Communications Coordinator

     DreaHeadshot

    Getting to Know You Q&A:


    Q: What is your favorite part of your job?

    A: Collaborating with other Keystone staff as well as staff from our various libraries and organizations to create and provide opportunities for our users to learn and share how to better serve your patrons.

    Q: What did you do before working for Keystone?

    A: After graduating with a B.A. in Journalism, I was a teacher’s assistant in a Montessori classroom and then worked for Tech Resource Group providing onsite and then phone-based tech support for contracted clients.

    I joined Keystone in December 2002 and combined my Communications degree and experience in software and hardware to fill the position of “Sales & Marketing Support”. In 2011, I decided to go back to school part-time. I graduated in 2014 with a Masters in Library Science with a concentration in Special Libraries and an emphasis on community / public relations, outreach, and serving special populations.

    Q: What are your hobbies outside of work?

    A: My husband and I have participated in non-profit medieval reenactment organization for over 20 years. In fact, we met at a business meeting of our local group. A few years ago, we also became costumed volunteers at Jamestown Settlement in VA where we interpret and teach the public about life in the colony including historic clothing, foodways, etc. Also, I love to travel, sew, cook, read, and play board and card games.

    Q: If you could go anywhere on vacation, where would you go?

    A: I am very interested in traveling to the far east, in particular, India and Thailand. I especially love the history, arts, and food of each of these cultures.

    Q: Do you have any pets? If so, what kind and what are their names?

    A: My husband and I have three dogs. Enoch Squirrlesbane’s a 9 or 10-year-old pug / beagle mix that was found as a stray. Lafayette Nubbintail is a 3-year-old French bulldog chihuahua mix from a local animal shelter. Hercules Maximillian Mulligan aka Max is a 9-year-old pug from NC Pug Rescue.

     The Stars of Keystone's Staff - Drea

  • The Stars of Keystone's Staff - James

    The Stars of Keystone's Staff - James

    Our "Stars of Keystone's Staff" series includes some basic info and insight into one of our staff members. We hope these posts will provide you a look into who makes up our diverse, supportive, and knowledgeable staff.

    This week's post shares some insider info about a member of our Executive Managment Team. Read on to learn something new about James...

    Basic Stats:


    The Stars of Keystone's Staff - JamesName of Staff Member: James Burts

    Year Hired: 1992 (27 years ago) -- Yikes! That’s a long time!!!

    Current Job Title: Executive Vice President, Lead dishwasher, Junior Assistant Gopher 2nd Class

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Getting to Know You Q&A:

    Q: What is your favorite part of your job?

    A: Being a small company, no day is ever the same as any other day we’ve ever had. There is no routine, boring day of doing the same thing for the 1,000th day in a row. I really like how many different things I get to do here, how many hats I wind up wearing. Also, I really appreciate how what we do really makes a difference to the Patrons that KLAS helps serve. I think that it’s true of all of Keystone’s staff, but knowing that at the end of the day we’re really helping make people’s lives better is a huge draw for me.

    Q: What did you do before working for Keystone?

    A: I started working for Keystone as a summer job, while I was studying Mechanical Engineering at Georgia Tech. My first tasks were helping write documentation for KLAS v2 and then v3. Over time, my work grew to writing some reports on the side, which turned to joining and eventually leading the software development team, and ultimately led to my current position.

    Q: What are your hobbies outside of work?

    A: Making stuff, strangely most of my hobbies involve fire or excessive heat. I do glassblowing. I do metalwork. Lately, my son’s been really excited with creating electric vehicles, so we’ve been working on the welding, metal fabrication, and electronics for that. Currently, we’re building our own version of a OneWheel, and have an EV club that he’s involved in where they’re starting to build their second electric go cart.

    Q: If you could go anywhere on vacation, where would you go?

    A: Probably Bermuda. I’ve done a few trips there, and really love it. The snorkelling is fantastic, and I hope to learn to do some scuba there.

    Q: Do you have any pets? If so, what kind and what are their names?

    A: We have a dog, a Shiba Inu named Kuma.

     The Stars of Keystone's Staff - James

     

  • The Stars of Keystone's Staff - John O

    The Stars of Keystone's Staff - John O

    The snow has melted, the Holidays are rapidly approaching, and it's time for another post in our "Stars of Keystone's Staff" series. Each will include some basic info and insight into one of our staff members. We hope these posts will provide you a look into who makes up our diverse, supportive, and knowledgeable staff.

    Basic Stats:


    Name of Staff Member: John Owen

    Year Hired: August 2002

    Current Job Title: Senior Support Analyst

     The Stars of Keystone's Staff - John O

    Getting to Know You Q&A:


    Q: What is your favorite part of your job?

    A: Developing relationships. Of course, helping but always building trust.

    Q: What did you do before working for Keystone?

    A: Technical and sales support for a major semiconductor manufacturer and point of sale company.

    Q: What are your hobbies outside of work?

    A: My grandchildren, my church and my music, and Alabama Football...Roll Tide!

    Q: If you could go anywhere on vacation, where would you go?

    A: Fiji and Vietnam

    Q: Do you have any pets? If so, what kind and what are their names?

    A: One cat, Belle Belle hired us six years ago.


    The grandkids:

    The Stars of Keystone's Staff - John O 

    John working with kids in Haiti:

     The Stars of Keystone's Staff - John O

     Belle Belle, managing her staff:

     The Stars of Keystone's Staff - John O

     And a throwback to high school basketball--can you tell which of these players is John?

    The Stars of Keystone's Staff - John O

  • The Stars of Keystone's Staff - Katy

    The Stars of Keystone's Staff - Katy

    Today we're starting the first in a series of Key Notes blog posts called "The Stars of Keystone Systems' Staff". Each will include some basic info and insight into one of our staff members. We hope these posts will provide you a look into who makes up our diverse, supportive, and knowledgeable staff.

    Basic Stats:


    Name of Staff Member: Katy Patrick

    Year Hired: 2017

    Current Job Title: Technical Writer

     The Stars of Keystone's Staff - Katy

    Getting to Know You Q&A:


    Q: What is your favorite part of your job?

    A: I love the variety: I get to work on a wide variety of things from how-to documents and blog posts to pitching in to help test new releases. I always have a lot of different projects in the works, so I never get bored.

    Q: What did you do before working for Keystone?

    A: I worked as a Reader Adviser for Kansas' and then Illinois' Talking Books programs. That work meant a lot to me, so I'm glad that I have been able to stay connected to that community despite moving on to a new type of work.

    Q: What are your hobbies outside of work?

    A: Fiction writing, mostly fantasy novels. I haven't gotten anything polished and ready for publishing yet, but maybe someday! I also enjoy sewing, digital art, photography, and gardening.

    Q: If you could go anywhere on vacation, where would you go?

    A: I'd love to go to Machu Picchu. It looks like such an amazing window into another time and culture and set in an incredibly beautiful landscape.

    Q: Do you have any pets? If so, what kind and what are their names?

    A: I have a pair of finches: Terragon (a Spice Finch) and Wrenegade (a Society Finch). They love birdbaths and listening to the radio, and their favorite treat is carrots.

     The Stars of Keystone's Staff - Katy

     

    The Stars of Keystone's Staff - Katy

  • The Stars of Keystone's Staff - Kyle

    The Stars of Keystone's Staff - Kyle

    Our "Stars of Keystone's Staff" series includes some basic info and insight into one of our staff members. We hope these posts will provide you a look into who makes up our diverse, supportive, and knowledgeable staff.

    With KLAS 7.7 on the verge of general release and just a month until the 2019 KLAS Users' Conference, we thought it was a perfect time to let you learn more about Kyle Honeycutt, Keystone's Manager of Software Development in this instalment of our "Stars of Keystone" blog series.

    Basic Stats:


    The Stars of Keystone's Staff - KyleName: Kyle Honeycutt

    Year Hired: 1994

    Current Job Title: Manager of Software Development

     

    Getting to Know You Q&A:


    Q: What is your favorite part of your job?

    A: Hearing of a need from customers, designing and programming a solution to that problem, and seeing the customers put that solution to use.

    Q: What did you do before working for Keystone?

    A: I was a student. This is my first job out of school. In school I did work as a lab assistant, helping other students debug their Assembly, C and Pascal programs.

    Q: What are your hobbies outside of work?

    A: I'm very active in my church, both working in teaching ministries, and working with the technology needs of the church. I am also the Secretary/Treasurer of a non-profit cemetery association, so I am actively involved in the management and operation of the cemetery. Otherwise, I do yard work, odd jobs, and garden work at our home in Raleigh and my home-place in Benson. We always had a large vegetable garden, and my Dad and I raised collards, a tradition I carried on after my Dad passed. I stopped most of that recent years, but hope to get back on my tractors in the near future.

    Q: If you could go anywhere on vacation, where would you go?

    A: Home. I don't get to spend as much time at either of the places that I call home as I would like. Otherwise, I'd just like to spend a while traveling across the country, seeing the sights I've never seen and seeing how agriculture is done across our land.

    Q: Do you have any pets? If so, what kind and what are their names?

    A: We have four cats – Maggie, Wendy, Teddy, and Stanley. We had not intended on adopting a fourth cat, but Stanley just showed up as a skinny stray a few days after Teddy got out. He's now a plump, happy part of the family.

    Wendy is a sweet calico.

     The Stars of Keystone's Staff - Kyle

     Teddy is a black and white tuxedo kitty. He like lounging on laps.

     The Stars of Keystone's Staff - Kyle

     

    Maggie is a grey tabby.

    The Stars of Keystone's Staff - Kyle 

    Stanley is a light orange tabby.

    The Stars of Keystone's Staff - Kyle

     

  • The Stars of Keystone's Staff - Marion

    The Stars of Keystone's Staff - Marion

    Welcome back to the "The Stars of Keystone Systems' Staff" series. Each will include some basic info and insight into one of our staff members. We hope these posts will provide you a look into who makes up our diverse, supportive, and knowledgeable staff.

    Basic Stats:


    Name of Staff Member: Marion A. W. Campbell

    Year Hired: 2008

    Current Job Title: Customer Service Representative

    Marion

    Getting to Know You Q&A:


    Q: What is your favorite part of your job?

    A: Working with librarians and IRC staff.

    Q: What did you do before working for Keystone?

    A: I taught High School Chemistry. During my time teaching, I had two students who were blind and one who was deaf.

    Q: What are your hobbies outside of work?

    A: Glassblowing, Historical Reenactment, and Blacksmithing

    Q: If you could go anywhere on vacation, where would you go?

    A: Italy

    Q: Do you have any pets? If so, what kind and what are their names?

    A: Yes. 2 cats and a bunny. Tinkerbell is our older calico cat, and Bobbles is our black kitten. Bun Bun, the bunny, is a Jersey Wooly which is a dwarf / angora mix.

    The Stars of Keystone's Staff - Marion

    The Stars of Keystone's Staff - Marion

    The Stars of Keystone's Staff - Marion

  • The Stars of Keystone's Staff - Mark

    The Stars of Keystone's Staff - Mark

    Our "Stars of Keystone's Staff" series includes some basic info and insight into one of our staff members. We hope these posts will provide you a look into who makes up our diverse, supportive, and knowledgeable staff.

    With the upcoming release of KLAS 7.7, we thought it is good time to bring you our latest "Stars of Keystone Staff" so we can highlight our staff member who has helped to coordinate, support, and install many versions of KLAS in his time at Keystone. He is also the person our staff calls when we can't get on the VPN, we need our email account unlocked, or need to be reminded of how to log onto a customer's database after a change in IP address.

    Basic Stats:


    Name: Mark Gardner

    Year Hired: 1985

    Current Job Title: Manager of Systems and Networking

    The Stars of Keystone's Staff - Mark

    Getting to Know You Q&A:


    Q: What is your favorite part of your job?

    A: Solving problems, working on different projects, working with others

    Q: What did you do before working for Keystone?

    A: Programmer, Piedmont Microsystems

    Q: What are your hobbies outside of work?

    A: Country Music Concerts, Photography, Fantasy Basketball, Fishing, Anything blue (Doctor Who, M&M’s, etc)

    Q: If you could go anywhere on vacation, where would you go?

    A: Austin Texas, Australia

    Q: Do you have any pets? If so, what kind and what are their names?

    A: No pets, just occasional visits from our rabbits

     The Stars of Keystone's Staff - Mark

     The Stars of Keystone's Staff - Mark

     The Stars of Keystone's Staff - Mark

     

  • The Stars of Keystone's Staff - Nancy

    The Stars of Keystone's Staff - Nancy

    Welcome back to the "The Stars of Keystone Systems' Staff" series. Each will include some basic info and insight into one of our staff members. We hope these posts will provide you a look into who makes up our diverse, supportive, and knowledgeable staff.

    Basic Stats:


    Name of Staff Member: Nancy Underwood Honeycutt

    Year Hired: 1998

    Current Job Title: Manager, Customer Support

    Getting to Know You Q&A:

    Q: What is your favorite part of your job?

    A: I enjoy helping people. It helps that the folks we work for are some of the nicest people around, and they’re doing a good service. So, I feel good when I can help them do that.

    Q: What did you do before working for Keystone?

    A: I was a middle and high school English teacher.

    Q: What are your hobbies outside of work?

    A: I do a lot of crafts, most recently quilting and crochet. I get a lot of satisfaction in seeing a project come together from its pieces.

    Q: If you could go anywhere on vacation, where would you go?

    A: I’d like to see Australia and New Zealand.

    Q: Do you have any pets? If so, what kind and what are their names?

    A: We’ve got three and a half cats. The three indoor cats – Maggie, Teddy and Wendy – are pretty happy kitties. Meanwhile, Stanley has been hanging out on the back deck for over a year. We’ve decided that we’d like him to come inside, particularly for the upcoming winter, so we’re working on that.

    This is Maggie. She's looking on dubiously.

     The Stars of Keystone's Staff - Nancy

     Here's Teddy with his tuxedo.

     The Stars of Keystone's Staff - Nancy

     Wendy is the pretty tortie..

    The Stars of Keystone's Staff - Nancy 

     Maggie and Teddy are curled up on the cat tree inside while Stanley lays on the patio table on the deck outside the window.

    The Stars of Keystone's Staff - Nancy

  • The Stars of Keystone's Staff - Tracey

    The Stars of Keystone's Staff - Tracey

    This week we wanted to give you the opportunity to learn more about the woman who's usually the first voice you hear when you call our office, knows how to use the copier better than anyone else on staff, and can program the heck out of a barcode scanner. Hopefully, you know who I'm about by now...yup it's Tracey Fye!

    Basic Stats:


    The Stars of Keystone's Staff - TraceyName of Staff Member: Tracey Fye

    Year Hired: 2002

    Current Job Title: Administrative Assistant

     

    Getting to Know You Q&A:


    Q: What is your favorite part of your job?

    A: Talking to customers when they call and hearing about their families, etc.

    Q: What did you do before working for Keystone?

    A: I did title work at an Infiniti car dealership.

    Q: What are your hobbies outside of work?

    A: Scrapbooking, taking my dog for walks, and playing with my granddaughter.

    Q: If you could go anywhere on vacation, where would you go?

    A: Hawaii

    Q: Do you have any pets? If so, what kind and what are their names?

    A: I have a black lab mix named Deuce. He is 100 pounds and thinks he’s a lap dog. He’s about 11 years old. We just got a kitten named Cleopatra (Cleo). She is only 3 pounds and almost three months old. Her and Deuce have become best friends – they will curl up together and sleep. I also have a goldfish named Peaches. She has managed to kill her tank mates and prefers to be an only fish.

    The Stars of Keystone's Staff - Tracey

    Deuce is wearing a purple harness and laying on the floor.

    The Stars of Keystone's Staff - Tracey 

    Cleo is asleep on the couch beside a throw pillow.

KLAS Users - Keystone Systems, Inc. logo

Keystone Systems, Inc.
8016 Glenwood Ave., Suite 200
Raleigh, NC 27612
800-222-9711