800-222-9711

IRC / IMC

  • KLAS at Virtual APH 2020 Annual Meeting

    KLAS at Virtual APH 2020 Annual Meeting

    In addition to the move to an online meeting, the APH staff have also made some changes to the usual schedule. Things are starting a bit later each day to accommodate persons in western time zones and the schedule is a bit more compressed, but many of the typical sessions are still being offered, such as the tours of APH. We're already making plans for the KLAS Users' Group Meeting which will be on Thursday morning of the meeting as usual, but our start time will be a bit later than normal at 10 AM Eastern / 7 AM Pacific.

    Unfortunately, being virtual means we won't be able to provide breakfast for our attendees, but we do encourage you to grab a cup of coffee or tea at home and join us for the KLAS IRC / IMC Users' Group meeting. We will share recent updates to KLAS and Keystone services, plans for upcoming development, and provide opportunities for feedback and Q&A. If you have any topics or questions you'd like us to be sure we address, please post them to the klasusers.com IRC / IMC discussion forum and / or email Drea () or Katy () with your suggestions.

    So remember, if you want to attend the KLAS Users' Group session at the Virtual APH 2020 Annual Meeting, register for the conference and be sure to select the KLAS concurrent meeting on Thursday, October 8 at 10 AM Eastern.

    We look forward to "seeing" you there!

  • Latest IRC / IMC News

    Save the Date for the KLAS IRC / IMC Users' Group Meeting to be held on Tuesday, October 12 at 3:00 PM Eastern Time as part of APH 2021!

    Today, I want to share a few items of particular interest to our Instructional Resource / Instructional Materials Center users including the upcoming users' meeting at APH, an update about our APH integration project, and a new IRC addition to our Users' Community. Read on for more info about each.

    KLAS IRC / IMC Users at APH 2021 Annual Meeting

    As you have probably heard, the 2021 American Printing House for the Blind Annual Meeting will be online again this year. 

    • KLAS IRC Users' Group Meeting at APH 2021: Tuesday, October 12 at 3:00-4:30 PM Eastern / Noon-1:30 PM Pacific

    We are hosting the 2021 KLAS IRC / IMC Users' Meeting on our Zoom account.

    Meeting Agenda:

    • Keystone Update & Current Customers
    • Community, Training & Events
    • New KLAS IRC Features
    • Upcoming Development
    • Questions & Discussion

    Meeting Invite:

    Join Zoom Meeting: https://us02web.zoom.us/j/88072964152?pwd=NUltTVdISVRBS0VuS0Fud2VsUTZmQT09

    Meeting ID: 880 7296 4152
    Passcode: 167077

    Dial-in for audio:
    +1 929 205 6099 US (New York)
    +1 301 715 8592 US (Washington DC)
    +1 312 626 6799 US (Chicago)
    +1 669 900 6833 US (San Jose)
    +1 253 215 8782 US (Tacoma)
    +1 346 248 7799 US (Houston)
    Find your local number: https://us02web.zoom.us/u/kkZmZM6Wu

    September 2021 APH Integration Status Update

    During our August 24 KLAS New Features Webinar Katy shared the latest info on our ongoing project to integrate KLAS with APH's catalog and ordering system. We know many of you are excited and anticipating the completion of this integration project (as are we) because it means much less data entry and duplication of effort for your staff.

    I asked Kyle Honeycutt, Manager of Software Development, for any additional updates he may want to share with our IRC / IMC users. This is what he said:

    Using a tool called "PostMan," I have been able to successfully retrieve catalog information, post orders to their test system, and retrieve status of orders. I am in contact with APH and their contractors regarding what information is mapped in which fields, and what criteria to query on to retrieve exact catalog availability. Once all these questions are answered, the next step will be adding calls to these services within the KLAS programs.

    Basically, we are using a known testing tool to confirm that the services work as expected, and that we know exactly how to consume them. Then we will introduce the complexity of consuming the processes from within KLAS.

    What that means is: we're making good progress and using known tools and processes to accomplish the integration. At this point, our development needs to verify the item information being pulled from APH's catalog is identified correctly and then setup the service to pull it into KLAS in a logical manner.

    New IRC Installation

    Finally, I want to welcome a new instructional resource center to our KLAS Users' Community!

    The West Virginia Instructional Resource Center began their implementation of KLAS this week with an onsite visit from Marion and Mitake. We're excited to work Debbie and her staff in the next few months as we learn their workflow, policies, and process and how to best make KLAS work for their organization and clients. 

    We're excited to have them on board, and hope you'll join us in extending a warm welcome.

  • Managing Temp Titles

    Hey Instructional Resource Centers: Do you keep on top of your Temp Titles?

    WebOrder has the ability to create a Temp Title, allowing requestors to quickly add items to a Material Request even though it is not in your catalog. However, users may sometimes add Temp Titles for items that already have a record, or for items you are not able to provide.

    We recommend that you routinely review the Temp Titles attached to incoming Material Requests. The attached document has a suggested workflow for doing so.

    You'll note that it refers to a saved query. If you don't know about saved queries yet, get in touch--they're a great feature! Already know about saved queries and just need a little help setting up this one? We can do that, too.

    Have a look through the How-To and email or call Ks7 if you need help.

    Then, sound off on the Managing Temp Titles thread: how do you handle your Temp Titles?

    Process Overview:

    1. Open the Material Requests module and query for Temp Title lines.
    2. Open the Temporary Title Maintenance tool from the Catalogue Module, and FIND the Temp Title using the ID from the Material Request.
    3. Check for existing records for the requested item or an equivalent version.
    4. For any titles that you want to add to your regular catalog or merge with an existing record, click the MAKE PERM button.
      • If applicable, enter the existing KLAS ID and check the Merge option.
      • If it is a new record, select the Record Type and Medium Code.
      • Complete the Title Record in the Catalogue.
    1. For any titles that you cannot provide, update the KLAS ID prefix to reflect that.
    2. Advance the Material Request line as appropriate.

    Full Instructions:

    Please be sure to login to download content. Thanks

    Have a look through the How-To and email or call Ks7 if you need help.

    Then, sound off on the Managing Temp Titles thread: how do you handle your Temp Titles?

  • New Online Training Opportunities

    Save the Date image for KLAS IRC Users' Q&A with Marion. 2/15/24, a Thursday, at 3 PM eastern or noon Pacific.

    The Program Committee and Keystone staff are excited to announce three upcoming opportunities to expand and share your knowledge of KLAS. The first will be an open Q&A session for our Instructional Resource Center users, the second is our next online KLAS Administrator Training session for Library for the Blind and Print Disabled staff, and the third is the upcoming 2024 KLAS Users' Mini-Conference.

    2/15/2024 KLAS IRC User Q&A with Marion

    On Thursday, February 15 at 3 PM Eastern / Noon Pacific we invite ALL KLAS Instructional Resource / Materials Center (IRC / IMC) users to join us for an open Q&A session with Marion, our resident IRC / IMC customer support guru. Do you have a question about a report or setting up a query, need to troubleshoot a WebOrder issue, or have a suggestion for how to improve IRC workflow? Marion will try to answer any and all questions posed to her during this session. If she can't, we'll be sure to take it back and get you a reply as soon as possible. Mark your calendar now, and join us there!

     

    This free, online session is being offered via Zoom and will be recorded and posted to klasusers.com for later review and reference. Feel free to email questions / features you want demonstrated in advance to  or post them as a reply below.

    Online KLAS Administrator Training

    March 2024 KLAS LBPD Admin Training

    Our next Online KLAS Administrator Training session for library for the blind and print disabled users will be held March 25-28, 2024. Admin Training is an excellent opportunity to get in-depth training on all the features and settings that can help KLAS better support your library, staff, and patrons. During Admin Training, Keystone staff will get down into the nitty-gritty of the Admin menu walking you through the many options for Duplication on Demand, the WebOPAC, Reports and Queries, and more! 

    Admin Training costs $600 / person, is held on Zoom, and runs from 1:00-4:30 PM Eastern Time each afternoon. Also, session attendance is kept small so each person receives the individualized attention they need. If you are considering attending, please note you must have:

    • A KLAS Administrator role in your local system
    • Authority to change records and policies for your KLAS system

    The Online Administrator's Training article includes more detail about the training structure and content as well as a link to the registration form.

    KLAS IRC Admin Training

    We know there is interest in scheduling another Instructional Resource / Materials Center KLAS Administrator Training session, but we also want to put it on the calendar for a time that works for you! At this time, we need a commitment from at least two users from separate IRCs to schedule a session. The best part about being one of those is: you get to help use choose when it will occur! Like KLAS LBPD Admin Training, training will occur across four afternoons and will be an in-depth look with Keystone Trainers into the the available KLAS Admin Features and Functionality you can use to support your IRC's workflow and service models. We know control files and security setting can be very overwhelming, which is why we offer this training. All interested attendees should have:

    • A KLAS Administrator role in your local system
    • Authority to change records and policies for your KLAS system

    We invite you to review the Administrator’s Training – What to Expect article to help you decide if this is something you want to attend. Then, head over to the KLAS Administrator Training Registration Form linked in the Online Administrator's Training article to indicate such.

    2024 KLASUsers' Mini-Conference

    Our final upcoming online training opportunity is FREE and open to ALL KLAS USERS! This is your heads up to mark yourself as BUSY from 1:00-5:00 PM Eastern / 10:00 AM-1:00 PM Tuesday, May 14 and Wednesday, May 15.

    Sessions will be presented and moderated by Keystone staff and other KLAS Users', held via Zoom, and offer IRC and LBPD-focused as well as general KLAS content.

    Please reply to this article with topic suggestions and / or if you're willing to present or moderate.

    2024 KLAS Users' MiniConference graphic. 1 to 5 o'clock PM Eastern Time, Tuesday, May 14 and Wednesday, May 15. Mark your calendar and join us for this free, online event! All sessions will be offered via Zoom.

     

  • New School Year Checklist

    Hello, IRCs! We know you are very busy right now so I won’t keep you long. As you’re scrambling to get everything checked in and staged for next year, here are three things to check on before they start causing you headaches:

    Default Period

    If you have not yet set the default period to the new school year, here’s a forum post that will help you make the switch: Period Maintenance – New School Year.

    Loan Period

    For some IRCs, materials are automatically given a due date at the end of the current period. Others, however, set a specific due date, which will need to be manually updated each year. Make sure your system is using the due date you want for new materials.

    WebOrder Request Types

    Check that the request types listed for creating a new Material Request are up-to-date. Many IRCs will list a “Current School Year” and “NEXT School Year,” so make sure your labeling matches the correct year. Request types for the year that is now over should be removed. Let us know what changes need to be made.

    Once you have these set, you’ll be ready to start the new school year right.

    And as always, give us a call or email if you have questions or need help!

  • November Update: 7.7 Rollout

    It’s been a while since I’ve posted a 7.7 Rollout update! Back in July I posted about how the process works; all of that is still ongoing. However, now that 7.7 for IRCs is imminent, it seemed like a good time for a status update.

    Current Status

    We now have 10 Keystone-hosted and 3 self-hosted libraries running Live on 7.7!

    More are testing their Preview databases, with only a few left on the list (don't worry, your Previews are coming soon).

    Development has continued squashing bugs in the new version, as well as continually adding new features and improvements, especially for Duplication Service. (Overwhelmed by the Release Lists or just wondering what might be waiting for you in your next update? Make sure you didn’t miss my last post, a Quick Review of 7.7. Updates.)

    7.7 for IRC / IMC

    Some of you have been wanting the new version for a while, so I’m glad to tell you that it’s almost here!

    A couple considerations:

    WebOPAC & WebOrder

    The updates to make WebOrder compatible with KLAS v7.7 are nearly complete! This was a major factor holding us back from inviting IRCs onto 7.7, but we’re nearly out of the woods--just some thorough testing and hopefully it'll be ready to go.

    For IRCs using WebOPAC: only Version 4 of the OPAC is compatible with 7.7. If you are on Version 3, please get in touch to start the conversion (it’s included in your contract)... or, if you’ve been considering making the jump to WebOrder, now is a perfect time! Not sure which version you’re on, or just want to see an example of version 4? Check the list of Current OPACs.

    Hosting

    If you’re Keystone-hosted, you can skip this section. However, those of you who are self-hosted may want to get started now getting your IT on board with 7.7 If you have a Windows server, we will need to install a Linux VM to run the database.

    If your IT has any questions or concerns, please pass them along. We’ll be happy to answer anything and provide more specifics.

    Ready to go?

    If you’re ready to start the migration process and get a Preview database, please send an email to Keystone Customer Support to get on the list!

  • Online Administrator's Training

    2024 Online Administrator's Training

    For many years, Keystone offered regular Administrator’s Training sessions at our office in Raleigh. Not only did that allow us to give admins in-depth training on their own systems, but it also gave them the opportunity to get to know us and network with a few of their peers as they learned together.

    However, travel costs are a barrier to some, and others are banned from business travel to North Carolina for political reasons. Then on top of that, we had a pandemic situation. The answer was clear...as much as we loved having you in person, it was time to offer admin training virtually.

    We want to make sure attendees get just as much benefit from the online version as they did from attending in person. That means the online version need just as much hands-on, personalized, and interactive an approach as the in-person version did, including opportunities for discussion with the other attendees and introduction to several Keystone staff members. 

    We hope this will allow more of you than ever before to benefit from admin training. Be sure to let us know if you’re interested in joining in!

    Training Structure & Content

    We took this opportunity to revamp and re-evaluate the structure of the training. Because the in-person version required attendees to stay here in Raleigh, it was kept to two (very busy, intense, somewhat demanding) days. To make it a little easier to absorb all of the information without eating too much into your schedules, we spread out the online version to four half-days running from 1:00-4:30 PM Eastern Time each day. The lesson plan itself has been updated from a progressive tour of the admin menu to a more module and task-oriented approach.

    Library for the Bind & Print Disabled (LBPD) Administrator Training Agenda

    • ​Monday
      • 1:00-2:30 PM Nightly Configuration
      • 3:00-4:30 PM Roundtable Discussion
    • Tuesday
      • 1:00-2:30 PM Duplication on Demand Setup
      • 3:00-4:30 PM Catalog-focused Settings
    • Wednesday
      • 1:00-2:30 PM Reports / Query / Excel
      • 3:00-4:30 PM Patron-focused Settings
    • Thursday
      • 1:00-2:30 PM User Permissions
      • 3:00-4:30 PM WebOPAC Settings

    Instructional Resource Center (IRC) Administrator Training Agenda

    • Monday
      • 1:00-2:30 PM Catalog-focused Settings
      • 3:00-4:30 PM Patron-focused Settings / APH Census
    • Tuesday
      • 1:00-2:30 PM Materials Requests
      • 3:00-4:30 PM WebOPAC / WebOrder 
    • Wednesday
      • 1:00-2:30 PM Acquisitions / APH Integration
      • 3:00-4:30 PM Other Administrator Controls
    • Thursday
      • 1:00-2:30 PM Reports / Query / Excel Security
      • 3:00-4:30 PM Specialized Notes & Census

    Provided Training Resources:

    All attendees receive a copy of the KLAS Administrator Training Manual and ongoing access to all session recordings. Finally, to help attendees orient themselves to each topic and come prepared to discuss their own settings and needs, we developed pre-class worksheets for each session. These worksheets are not checked or graded, it’s fine if attendees don’t have time to get through them all, but they will help ensure you get the most out of the training. 

    For more information about what is covered, please see the Administrator’s Training – What to Expect article.

    Upcoming KLAS Admin Training Sessions

    November 2024 IRC KLAS Administrator Training

    • Monday, November 18 - Thursday, November 24
    • Registration Deadline = Friday, November 8

    2025 Session Dates are TBD

    Prerequisites for attendance:

    • Attendee must have a KLAS Administrator role in their local system
    • Attendee has authority to change records and policies for their KLAS system

    Training Cost

    The training costs $600 per attendee, which covers the staff time needed to prepare for and run the training session. You also receive the KLAS Administrator’s Reference manual, which will be mailed to you (or provided electronically if that’s more accessible for you), the pre-class worksheets, and recordings of each session.

    Registration Form

    To register for an upcoming session or express interest in another date, please fill out the following form:

    If you have any trouble accessing the form or if you have questions, please let us know! We hope to see you soon.

  • Online KLAS IRC Roundtable

    Online KLAS IRC Roundtable

    I am excited to share a new online effort to bring IRC / IMC users of KLAS together for idea sharing, feedback, and networking. Jen Buzolich (Vice President, KLAS Users' Group) and Cyndi Reimer (Chair, KLAS Development Advisory Committee) will host an online IRC Roundtable in a similar vein as KLAS Users' Conference Birds-of-a-Feather sessions. We invite you and any other staff from your organization that can attend to do so. Below is the info on how to join as well as the agenda the first Online KLAS IRC Roundtable.

    KLAS IRC Roundtable


    Date: December 11, 2019

    Time: 1:00-2:00 PM Eastern / 10:00-11:00 AM Pacific

    How to Join:

    Platform

    WebExMeeting link: https://cde.webex.com/cde/j.php?MTID=md36b8ee4733665d86f257e65a81895ca

    Meeting number: 924 810 855

    Password: FBkjNPbr

    Join by Phone

    1-8663901828 Call-in toll-free number (ATT Audio Conference)

    1-2167067075 Call-in number (ATT Audio Conference)

    Access Code: 631 177 4

    Agenda:

    1. Welcome & Introductions
    2. Favorite Features
          a.    Participants will be asked to each share out about one of their favorite features of KLAS and speak to why it is so.
    3. Future Planning
          a.    What might IRCs like to see out of these sessions in the future? How often would IRCs like to see virtual meetings such as this?
    4. Web Ordering
          a.    California will provide demonstration of how we use this KLAS feature and open up for dialogue.
    5. Closure

    We hope you have a fantastic Thanksgiving and look forward to any and all who can join us on December 11!

  • Save the Date: IRC Administrator's Training

    2022 Online IRC Administrator's Training save the date graphic for November 28 - December 1.

    Now that we have several confirmed attendees, we have scheduled the first online IRC / IMC Administrator's Training!

     

    Upcoming Session

    We're exited to announce to announce our first KLAS Administrator Training for Instructional Resource / Instructional Materials Center users in quite some time will be held Monday, November 28 - Thursday, December 1, 2022.

    Prerequisites for attendance:

    • Attendee must have a KLAS Administrator role in their local system
    • Attendee has authority to change records and policies for their KLAS system

     

    Training Structure & Content

    The training is scheduled across the afternoon's of four days, allowing users from various time zones to comfortably attend, and allowing time for you to absorb and practice in-between sessions. Exact session topics and order is subject to change, but the current schedule is as follows:

    Monday
    1:00-2:30 PM ET: Catalog-focused Settings
    3:00-4:30 PM ET: Patron-focused Settings / APH Census

    Tuesday
    1:00-2:30 PM ET: Materials Requests
    3:00-4:30 PM ET: Acquisitions

    Wednesday
    1:00-2:30 PM ET: WebOPAC / WebOrder
    3:00-4:30 PM ET: Other Administrator Controls

    Thursday
    1:00-2:30 PM ET: Security Control / User Permissions
    3:00-4:30 PM ET: Reports / Query / Excel

    For more information, please see the Administrator’s Training – What to Expect article.

    Training Cost

    The training still costs $600 per attendee, which covers the staff time needed to prepare for and run the training sessions. It comes with an Administrator’s Reference manual, which will be mailed to you (or provided electronically if that’s more accessible for you), pre-class worksheets, and recordings of each session.

    Registration Form

    To register for the upcoming session or express interest in another date, please fill out the following form:

    If you have any trouble accessing the form or if you have questions, please let us know! We hope to see you soon.

  • Scenes from the KLAS IRC Symposium

    Scenes from the KLAS IRC Symposium

    Today was Day One of the KLAS IRC Symposium being held at Keystone's office in Raleigh, NC. There are eight IRC / IMC staff members from five different states attending the Symposium with the goal of learning more about using and administrating KLAS from Keystone trainers, helping to provide feedback on future KLAS features and funcitonality, and networking with other IRC KLAS users to share tips and tricks.

    Scenes from our first IRC Sympoisum:

    Our small training room is set up waiting for attendees to arrive.

    We also set up a lab area with access to all our attendees' databases so they can practice what they learn from our instructors.

     Scenes from the KLAS IRC Symposium

    Nancy starts the day talking about KLAS WebOPAC and WebOrdering.

    Scenes from the KLAS IRC Symposium

    Great questions being asked and discussion happening as Nancy instructs our attendees.

    Scenes from the KLAS IRC Symposium 

     As always, Keystone will feed you into submission.

     Scenes from the KLAS IRC Symposium

    After a full morning of learning, you need to take a break. We enjoyed a delicious lunch together at Relish where we took in the gorgeous autumn weather and got some more time to chat and learn from one another.

    Scenes from the KLAS IRC Symposium

     

    Here's looking forward to the rest of the IRC Symposium!

  • Strategies for the APH Census

    Hey, IRC/IMCs, do you feel ready for the APH Census? Wait, come back, no need to run for the hills just yet!

    We know this is a big project for you all, and we want to help make it as painless as possible, as well as ensuring that you have all the accurate information you need.

    Right now, we support two approaches to getting the census info: generating forms for the districts to fill out and return, or an all-online approach via WebOrder. Read on for more info!

    If you want to know more or talk through which approach might be best for you, call or email Customer Support at .

    One – Generating PDF forms to send via email

    Working with OCALI’s AT&AEM Center, we developed the necessary tools to generate fillable PDF forms using the information on the district record. These forms can then be emailed to the district to be completed, signed, and returned. (If you plan to print and mail forms, rather than emailing a fillable PDF, that can be done with the existing Census notice—just let us know if you need some help setting it up!)

    Once you receive the form back from the district, you would review and update the information in KLAS as needed, and run a program in the batch manager to verify it, automatically applying the necessary APH information. Once all of the census forms have been returned and verified, you can extract the APH data and upload it to the SRS.

    This approach requires more data entry and more hands-on work in general from your staff, but offers full control over your KLAS data and an easy way to ensure that you have manually checked over all of the information you are passing on to APH.

    Two – Online via WebOrder

    Working with Tennessee School for the Blind’s Resource Center for the Visually Impaired, we developed the additional functions in WebOrder necessary to complete the APH Census online.

    This allows your districts to enter and update their own information directly, including adding students, entering last medical report dates and other data, updating the status of students no longer in their district, and so forth.

    When they’re ready, they will use a “certify census” page to do a final review, attest that they have the parental permission forms on file, and enter a digital signature. Once all districts have certified, you can extract the APH data from KLAS and upload it to the SRS.

    This approach transfers the bulk of the data entry from your staff to the districts, but you will still need to review the records on your end. In particular, duplicate student accounts will likely be created (since they can’t see student records associated with a different district), requiring you to merge the accounts.

    What works best for you?

    There are benefits and downsides to both approaches, but we hope that either one will make the Census process a little easier and more reliable for you. They have both been successfully used, so now we are making them more widely available.

    As part of the KLAS 7.7 release, we have been working on some back-end changes to standardize where and how APH data is stored. This will make it even easier for us to implement these processes for anyone who wants to try them. But in the meantime, you may be able to get started with an earlier version--just let us know how you want to approach the census, and we'll figure out if you need an upgrade.

  • Upcoming IRC / IMC Opportunities

    Upcoming IRC / IMC Opportunities

    We're dedicated to supporting each type of organization that uses KLAS. Here are a few examples of our ongoing efforts to connect with and serve our IRC / IMC users:

    • Keystone staff attends the American Printing House for the Blind Annual Meeting where we host the IRC KLAS Users' Meeting.
    • The KLAS Users' Conference Program committee makes it a priority to seek out / provide KLAS content that appeals our talking book library, resource center, and association users as well as content specific to each.
    • In late October, Keystone is hosting an IRC Symposium at our office in Raleigh.


    I wanted to take a few minutes today to highlight two upcoming IRC / IMC KLAS user events.

    KLAS IRC / IMC Users' at 2019 APH Annual Meeting


    On OctobUpcoming IRC / IMC Opportunitieser 10th, Nancy and I will host the KLAS IRC / IMC Users' Meeting at the 2019 APH Annual Meeting. We invite you to join us at 8 AM in the Hialeah Room of the Hyatt to hear the latest updates about Keystone and KLAS, see new features being demonstrated, and provide us feedback about possible future development. Please let us know if you plan to attend before September 30, so we can have enough breakfast and (most importantly) coffee available.

    Current meeting agenda includes:

    • Welcome & Introductions
    • Update on Keystone over the past year - news, new projects & customers, etc.
    • Demonstration of new features in KLAS
    • Question & Answer session - open discussion of what you need / want from KLAS

    If there is anything in particular you want to ask about or to have us cover, please let us know! Your shared experience helps guide future development of KLAS (especially for IRCs / IMCs), and we value your input.

     

    We will also offer four one-hour one-on-one consultation meetings on Thursday, starting at 1:00 PM. To sign up for one of these time slots, please contact me and let me know your preferred time (Ex: 1:00-2:00 PM). Meetings will be scheduled on a first-come, first-served basis.

    IRC Symposium


    Upcoming IRC / IMC OpportunitiesWant an opportunity for even more in-depth training, round-table discussions, user feedback opportunities, and networking with Keystone staff and other IRC / IMC staff? Then make plans to attend the two-day KLAS IRC Symposium on October 29-30 at our office in Raleigh, NC.

    We ask that all attendees have a KLAS Administrator role in their local system and authority to change records and policies for their KLAS system.

    Interested? 

    Here's the planned agenda:

    Please be sure to login to download content. Thanks


    We're offering this specially focused training workshop for $300 / attendee. Check out the "KLAS IRC Symposium" article for further details including travel and accommodations and the link to register.

    I sincerely hope to see you at one or both of these events.

  • WebOrder Help Page

    Have you updated your WebOrder Help page lately?

    When we set up WebOrder for an Instructional Resource / Materials Center, we also create a Help page with a Frequently Asked Questions (FAQ) section and room for downloadable documents (such as a How-To). However, it’s easy for the information on this page to fall out of date as changes are made to your WebOrder setup. Plus, we usually don’t know what questions your users are asking!

    You can contact Keystone anytime to request updates to your help page, and I will be happy to put them in for you. In addition to adding and / or updating FAQs, we can also host any documents you want to add to the Help page as downloads. Users must be logged in to access the page, so this may be a good way for you to share forms, tutorials, or other information with them.

    Below is a list of questions for which we already have answers.

    Have a look through, review your Help page, and then email ks7 or visit the WebOrder Help Page forum thread to let us know what you need added to your WebOrder FAQ!

    Ready-to-Go FAQs

    You can certainly request questions not on this list, or request updates/customizations to any answer, but these are fast, ready-to-go additions I can quickly drop into your FAQ:

    • How do I change my password?
    • How do I add a new student?
    • How do I add an Order?
    • How do I search the Catalog?
    • I can't find the product I am looking for. How can I add it to my request?
    • It's hard to tell my addresses apart. They all say Primary or School Address. How do I change an address description?
    • What does a specific Action Code mean?
    • How can I tell which Braille Code an item uses?

    What questions are we missing? Is there anything else you’d like to see on your WebOrder Help page? Have you written any instructions for your users that you want to share?

    Head over to the WebOrder Help Page forum thread to join the discussion.

    And finally, don’t forget to call us or email ks7 to request changes to your Help page!

  • What We’re Working On

    Hello, KLASusers! As we start looking towards the Holidays, I thought this might be a good time to check in with the developers and let you all know where we stand with the big projects that we know you all have on your Christmas Wishlists.

    KLAS 7.7 is coming!


    I know we’ve been talking about this one for a while now. This is a huge update that impacts every part of KLAS, so getting all the last pieces and touch-ups and testing in place has been a big project for us. Additionally, as hosted customers are upgraded to version 7.7, they will be migrated to our new server.

    It’s important to keep our hosting stable, speedy, and secure for you, so we put a lot of work into getting the new server ready for you. It’ll be faster, more secure than ever, and uses a new method for rapid recovery to a backup server in case of failure.

    I will be hosting a webinar to take a closer look at 7.7 later this month, but some of the improvements will include:

    • Structural, back-end changes. While these won’t be visible to you at all, we expect them to improve performance and free up some system resources.
    • UTF-8 support. This essentially extends KLAS’ character set, allowing for better handling of diacritics and other “special characters.”
      New installer. This will usually remove the need for admin access to install or update, make installation and updates easier, and enhance security. It’s a win-win-win!
    • A new method of connecting to the database server. We are implementing PASOE, which will eliminate the need for OpenVPN and reduce or eliminate lost connections due to network drops.
    • APH Census improvements. More back-end changes, this time to how and where APH data is stored. These standardizations will improve our ability to support various options for keeping up with the annual APH Census and ensure accurate, reliable reporting.
    • SCRIBE! High-capacity PCC duplication using Scribe will be fully-functional. This will include the brand-new Service Queue Tab, the ability to include firmware updates and newsletters on all duplicated cartridges, and other upgrades to ensure a flexible and sustainable workflow.

    This update will go Live for a limited release in January.

    We need this to be a limited release because of the new server and the sweeping back-end changes. In the (unlikely, but possible) event that something goes sideways, it’ll be better for everyone if we can fix a few databases and get the others right from the start, instead of needing to scramble to get a fix in fast for everyone.

    We expect to open the doors for everyone in February.

    What about Gutenberg?


    Don’t worry—this hasn’t fallen by the wayside. As announced this summer, we’re building on our work for Scribe to integrate with NLS’ Gutenberg as well. In fact, we’re nearly finished!

    Gutenberg support will be included in the next update after 7.7, and the rollout should follow close behind the main release.

    While we’re making good use of North Carolina’s robust testing of our new systems and workflows, we’ll need some extended testing on Gutenberg specifically. We know a lot of you are eager to get on this as quickly as possible, but we also don’t want to set you up on something that doesn’t quite work. We’re balancing speed and prudence, and expect to put this out on limited release in February.

    Future Updates?


    With the big structural changes and server swap all taken care of, we expect our release schedule to pick back up following the 7.7 release. We have a lot of updates and improvements on our to-do lists, and are eager to get them out to you.

    If you have requests for anything to add to our list, or want to make sure we prioritize something you’ve been waiting on, please add it to the KLAS Development Suggestions forum! Posting there will ensure that your suggestion or request is seen by the KLAS Development Advisory Committee (KDAC), who will help us evaluate how valuable it would be to other Users. It also ensures that we have a written record of what people are interested in, which can easily be referred back to or passed among the developers.

    We can’t wait to start 2019 off right with some fantastic new features! Thank you all for your continued support, and Happy Holidays from all of us here at Keystone!

KLAS Users - Keystone Systems, Inc. logo

Keystone Systems, Inc.
8016 Glenwood Ave., Suite 200
Raleigh, NC 27612
800-222-9711