Disaster Preparedness & Recovery Update

As thunder sounds over the Keystone offices and we enter peak hurricane season, it seems like a good time to revisit our Disaster Preparedness and Recovery procedures.

We’ve posted about this before, and the 2018 Post is still applicable, so feel free to have a look back at that one. But technology is ever-evolving, and we’ve been keeping up. Here’s an overview of some changes:

7.7 Procedures

The back-end changes in KLAS version 7.7 mean that creating and restoring backups is a different process from 7.6. As 7.7 was being created, new procedures were researched, tested, and implemented to ensure that data would be well-maintained going forward.

Cloud Storage

We have increasingly been pivoting to storing back-ups in the cloud, so that they are safe and retrievable no matter where disaster strikes.

Keeping that data secure and private is of course a high priority. We’ve also done extensive testing on the best methods for generating those backups and restoring them, so we can be confident that all the data is being kept, that it’s refreshed on the right schedule, and that we can get it back in place on our local servers ASAP if needed.

Finally, those cloud servers need routine maintenance and updates. As we need more of them, that has made a lot more work for Lee, who keeps on top of regular system updates for all of our servers including the cloud-based ones. So, he has also implemented a new system that will allow him to enter commands or initiate updates in one place, and have them out to all of the cloud servers at once. (I wouldn’t mind something like that for my chores... imagine doing one load of laundry and when you’re done, two loads are clean!)

New On-Call App

Finally, our on-call staff have switched to a new monitoring app, ensuring that they will continue to be notified right away if something goes wrong with the servers and any emergencies can be dealt with as quickly as possible.

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Keystone Systems, Inc.
8016 Glenwood Ave., Suite 200
Raleigh, NC 27612