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Attention, Keystone-hosted customers: We are currently rolling out a change to our hosting protocol. This change is on our end and will NOT involve any charge to you, and you will still be hosted on AWS, with all the current services and benefits.

Our hosting services have previously been set up so that customers are divided by geographical region, and share a server within that region. We are now in the process of changing this protocol so that each library has their own individual server. This enables us to locate the server in closer proximity to the library itself, and ensures that all the processing power of the server is devoted solely to that library's own operations.

We have already moved several libraries, and everything is functioning normally—in fact, we have been told that those libraries are seeing better performance and improved speeds!

There should be no update or changes needed to your KLAS installation on individual workstations; we just change where your KLAS shortcut is pointing, so that it accesses the new server. For Gutenberg libraries, or other customers with external integrations, we will coordinate with the NLS or the relevant other party as needed for a smooth transition. If your IT whitelists IP addresses, we will provide the new addresses early in the process so they can add it them the list.

If you have not already been contacted to schedule the changeover, be on the lookout. We are looking to get all Central and East-coast LBPD libraries transitioned to the new model, then Eastern IRCs, then move Westward. However, if you are further west and want to be fast-tracked, you are welcome to contact Customer Support and indicate your interest.

We hope this will be a positive change for everyone, and expect it to be a smooth transition!

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Keystone Systems, Inc.
8016 Glenwood Ave., Suite 200
Raleigh, NC 27612
800-222-9711