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Key Notes Blog

Bringing you weekly posts on conference planning, happenings at Keystone, or how better to put KLAS to work for you!

Please pardon our dust: Part 3

Our last "Please pardon our dust" update was in early August, but the renovation work here at Keystone is still ongoing. We are nearing the end of phase 2 of the project, and hope to soon begin phase 3 and see the light at the end of the tunnel.

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In phase two, the east side of the building was 95% completed allowing folks on that side of the building to move back into their offices and cubes. The west side of the building (including Tracey, Mark, and all of our customer support team) then got to pack up and move into temporary space in our large training room.

Workmen have been busy in our project room, conference room, and the customer support area pulling down old ductwork and network cabling from the ceiling, installing all new ductwork, ceiling tiles and cabling, painting the walls, and installing new flooring and carpet. This is essentially done, and the movers come back this Friday to help move everything back. The last phase of the renovations will include our front lobby area and breakroom. Stay tuned! In the meantime, here's a couple photos from the last couple of months. 

Read more: Please pardon our dust: Part 3

Notes From The Scribe

Hi all,

Notes from The Scribe is an attempt to share our experiences, here in North Carolina, with Duplication on Demand for patrons, using a newly developed high capacity duplication system called The Scribe. There's been lots of buzz about this system since the 2018 Users' Conference. Those of you who attended the conference got a little taste of things and may have heard about how we got to the creation of this system. Those who couldn’t be there, this is a bit of our story. My hope is to make this a more regular posting going forward so we can check in with y’all on how things are going. Please forgive some of the length, there's lots to say. Even more than what I could fit in this article. I promise some pretty pictures along the way to help ease some of the reading. Here’s a bit of our story.

Notes from The Scribe

Read more: Notes From The Scribe

The Stars of Keystone's Staff - Marion

Welcome back to the "The Stars of Keystone Systems' Staff" series. Each will include some basic info and insight into one of our staff members. We hope these posts will provide you a look into who makes up our diverse, supportive, and knowledgeable staff.


Basic Stats:

Name of Staff Member: Marion A. W. Campbell

Year Hired: 2008

Current Job Title: Customer Service Representative


Read more: The Stars of Keystone's Staff - Marion

Readership & Circulation Report

Hey, NLS libraries!

It’s that time of year again. The weather is cooling off, school is back in session, Halloween decorations are coming out of storage...
that’s right, it’s time to run the Readership & Circulation Report!

The Readership & Circulation Report is specifically built to pull together all the information you need to pass on to NLS, making the reporting process as quick and painless as possible. NLS is beginning a revamp of the process, so we are working to keep this report up-to-date and compatible. For example, it should soon be possible for the results to load automatically into the online reporting form — ready for you to review and submit without any extra data entry! As they make their updates, however, some of the wording they have provided has prompted some questions. We are working to clarify some things with NLS to make sure we’re still on the same page for how things are to be counted. 

In the meantime, please read this important update on: 1) How the report calculates your total patrons, 2) How and When to run the report, and most importantly, 3) Potential changes.

Read more: Readership & Circulation Report

Keystone Disaster Preparedness and Recovery

Around our Raleigh, NC office today everyone is talking about how they are preparing their homes for the unwelcome arrival of Florence. But you might be wondering how we’ve prepared our operations and support for such an event.

Disaster Preparedness

The answer is a combination of both procedural and physical preparedness including:

  • A gas-powered generator at our office
  • Redundant internet providers, firewalls, and network routers
  • Daily backups of data to our on-site servers
  • Weekly data backups stored offsite
  • Encrypted database backups on AWS S3
  • VOIP Telephone system to allow staff to work remotely
  • Keystone Status Page to communicate database availability, even if we’re unreachable
  • Contingency plans and equipment needed for remote database and customer support

We have prepared for events like we are now facing—whether the event was a hurricane, ice storm, or some other disaster. Part of our annual SSAE audit is to further review and refine those disaster preparedness plans.

Read more: Keystone Disaster Preparedness and Recovery