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Key Notes Blog

Bringing you weekly posts on conference planning, happenings at Keystone, or how better to put KLAS to work for you!

The Stars of Keystone's Staff - Marion

Welcome back to the "The Stars of Keystone Systems' Staff" series. Each will include some basic info and insight into one of our staff members. We hope these posts will provide you a look into who makes up our diverse, supportive, and knowledgeable staff.


Basic Stats:

Name of Staff Member: Marion A. W. Campbell

Year Hired: 2008

Current Job Title: Customer Service Representative


Read more: The Stars of Keystone's Staff - Marion

Keystone Disaster Preparedness and Recovery

Around our Raleigh, NC office today everyone is talking about how they are preparing their homes for the unwelcome arrival of Florence. But you might be wondering how we’ve prepared our operations and support for such an event.

Disaster Preparedness

The answer is a combination of both procedural and physical preparedness including:

  • A gas-powered generator at our office
  • Redundant internet providers, firewalls, and network routers
  • Daily backups of data to our on-site servers
  • Weekly data backups stored offsite
  • Encrypted database backups on AWS S3
  • VOIP Telephone system to allow staff to work remotely
  • Keystone Status Page to communicate database availability, even if we’re unreachable
  • Contingency plans and equipment needed for remote database and customer support

We have prepared for events like we are now facing—whether the event was a hurricane, ice storm, or some other disaster. Part of our annual SSAE audit is to further review and refine those disaster preparedness plans.

Read more: Keystone Disaster Preparedness and Recovery

KLAS UC 2019 Site Visit Photo Teasers

Two weeks ago James and I made a trip to West Palm Beach, Florida to meet with Chandra and Sarah from the Palm Beach County Talking Books to begin planning for the 2019 KLAS Users' Conference. For this week's blog post, I'd like to share a couple photos from our trip. To see even more, check out our "2019 KLAS Users' Conference Site Visit" Album on Keystone's Facebook Page.

On the first day of our site visit, we had a warm welcome from one of the locals in the parking lot of our conference hotel.

Large iguana in a parking lot

Read more: KLAS UC 2019 Site Visit Photo Teasers

Re-Convening KDAC

I hope you had a great Labor Day weekend!

As I’m settling back into my routine, I’d like to update you on the newly-reformed KDAC. The KLAS Development Advisory Committee had their first meeting last week. After a round of introductions, I reported to the committee about what the KLAS developers have been up to, and what they’re planning to do next.

It was a long list—with the push towards large-scale duplication and the need to address certain behind-the-scenes structural issues, we have a lot going on. Naturally, the committee members were curious how, with such a full development schedule already in place, they fit into the process. It’s a good question.

We can always think of plenty of things to work on and improve, come up with new features, and generally decide how we think KLAS should look and work. However, what we think is important to implement might not be what you, the users, really want to see. Some things we know need to get done, such as Gutenberg support and the update to KLAS’ character handling (which will accommodate the diacritics that keep coming up in the NLS MARC records, and should be available soon), but others are less sure. There are only so many hours in a day, so what stays on the developers’ to-do list and what gets tabled? If one library calls Support to request a feature, do we push to implement it, or help them find a work-around?

A big part of how we see KDAC functioning is to help us make some of those calls. By bringing together representatives from different types of libraries, we have a ready-and-willing soundingboard to help us know which features will benefit a lot of users, and which wouldn’t see as much use. We also hope that they will be able to serve as a contact point for the rest of the Users Group, reaching out to people and getting a feel for what people are excited about, concerned about, and what people haven’t even heard of. 

Read more: Re-Convening KDAC

Snapshot Reports

Have you ever wished you had a better frame of reference for your statistics, or a better idea of just how much of your collection is in use? Today, I’m spotlighting three reports that can help—and even better, you can set them up to be emailed to you regularly, with no need to go into KLAS and set them up every time. They are (drumroll, please):

  • Patron Statistical Report
  • Patron Status Summary
  • Catalog Holding Summary

These reports provide a “snapshot” of your stats at a specific point in time, and they can be set up as repeating jobs in the Batch Manager. This means that you can receive one or more of these reports automatically every month (or however often you choose) and be sure that they were using the exact same parameters.

Read more: Snapshot Reports