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Key Notes Blog

Bringing you weekly posts on conference planning, happenings at Keystone, or how better to put KLAS to work for you!

Working Remotely - Tips & Tricks

In the past few days, we've gotten more than a few questions about how to setup KLAS and / or prepare your library for a work from remote situation. If you haven't seen our earlier announcement, make sure to read this Important Coronavirus Info first, then come back for some additional tips.

The frequently-asked-questions I'm sharing our tips for are:

  1. How can you connect to KLAS if you use a Mac?
  2. How can I quickly increase the number of books we're sending our patrons and / or titles we're duplicating onto a cartridge for them?

If you have any other inquiries about how to connect to KLAS remotely or other ways to prepare your staff, library, & patrons for these unique circumstances, please contact Keystone Customer Support. 

Finally, because we know these are stressful times, make sure to check out the Off-Topic section of the forums to "meet" our Work-From-Home coworkers (formerly known as pets). 

Read more: Working Remotely - Tips & Tricks

Important Coronavirus Info

As efforts to slow the spread of the Coronavirus / COVID-19 ramp up, we wanted to share some info with you all:

1) Keystone Support will still be available

We are prepared to work from home if needed, and currently have no plans to close or restrict hours.

2) Working from home with KLAS

Working from home can't help you keep up with circulation during closures, but letting Reader Advisors (and other staff who do their jobs only or primarily in KLAS) work from home is easy with v7.7.

Because KLAS v7.7 secures your connection with seamless HTTPS instead of a VPN, Keystone-Hosted users can connect from anywhere. So long as your staff have access to home internet, they can take KLAS home with them. It will just work--no VPN or additional set-up required.

If you are still on Keystone-hosted version 7.6, you can connect from home using the instructions we gave after recovering from the SAN failure. No special VPN required, just the correct version of the OpenVPN software. If you need us to re-send instructions, let us know. 

For Self-Hosted users, additional set-up may be needed to connect to your servers off-site. For 7.7, we should be able to create an activation key that will allow remote access. For 7.6, start with your own IT, and let them know that we're here to assist if needed.

Finally, if you have reduced staff handling your mail, we have strategies in this Forum Post: Short Staffed? Strategies to keep up.

3) Quarantined Inventory

If you need to quarantine returned books or other inventory from some or all of your patrons, contact Customer Support.
We can help you set up an addition circulation status (NAC:QTN), allowing you to track what inventory is currently set aside to allow any contamination to die off. If you find other measures are called for, we can discuss your needs and help you determine the best strategy.

In short, please know that we are here to support you and any efforts you are taking to stay healthy and protect your patrons.

Scribe Installations: Completed & To Do

Since we shared the planned KLAS+Gutenberg implementation timeline, we've received some requests for an updated list of KLAS libraries now running Scribe, in the process getting a Scribe, or expressing interest in a Scribe.

As of today, we've built and installed Scribes at seven KLAS libraries, have three libraries in progress, and at least four more in line who have formally committed or expressed a strong interest in Scribe. 

Checklist of KLAS libraries that have or plan to implement Scribe equipment for duplication on demand services.

Read more: Scribe Installations: Completed & To Do

Locally Produced Titles

While NLS provides the majority of the Talking Books collection, many libraries supplement this with locally recorded books and magazines. You've put a lot of time and resources into these titles, so of course you want to make sure these can get to your patrons, or even to share them with the other network libraries! But, as with everything else, the new Duplication service model and January's major server failure posed some disruptions to this. Let's take a look at where everything stands now, and where we're heading.

Read on for:

  • DBCs available on BARD
  • SHELF Titles
  • Other Local Titles (Including Serials!)

Hopefully this will help answer your questions about making Locally Produced Titles available to your patrons and to the network! 

Read more: Locally Produced Titles

Hot off the Press: Part 5

"Hot off the Press" is blog series from guest blogger, Teresa Kalber. Teresa is the Network Systems Administrator at Colorado Talking Book Library. In this series, she shares her library's experience being one of the first two KLAS libraries to implement NLS' Gutenberg equipment.

Hot off the Press

The first four posts in the series are here:

Hot off the Press: Part 5, Problems and ongoing issues

Here is a recap of some of the issues we have/are experiencing with Gutenberg.

Read more: Hot off the Press: Part 5