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Key Notes Blog

Bringing you weekly posts on conference planning, happenings at Keystone, or how better to put KLAS to work for you!

WebOrder Help Page

Have you updated your WebOrder Help page lately?

When we set up WebOrder for an Instructional Resource / Materials Center, we also create a Help page with a Frequently Asked Questions (FAQ) section and room for downloadable documents (such as a How-To). However, it’s easy for the information on this page to fall out of date as changes are made to your WebOrder setup. Plus, we usually don’t know what questions your users are asking!

You can contact Keystone anytime to request updates to your help page, and I will be happy to put them in for you. In addition to adding and / or updating FAQs, we can also host any documents you want to add to the Help page as downloads. Users must be logged in to access the page, so this may be a good way for you to share forms, tutorials, or other information with them.

Below is a list of questions for which we already have answers.

Have a look through, review your Help page, and then email ks7 or visit the WebOrder Help Page forum thread to let us know what you need added to your WebOrder FAQ!

Read more: WebOrder Help Page

KLAS "USERS" Conference

You have heard Keystone staff say it before, and you'll likely hear us say it again.

"It is the KLAS Users' Conferenece."

Today, I want to take the opportunity to recognize those users who have already contributed greatly to the logistical and programming for the 2018 KLAS Users' Conference. This conference is based on feedback and suggestions we receive from your survey responses, ideas brought up during conference calls, what you request and what you are willing to present and coordinate.

Read more: KLAS "USERS" Conference

NLS Monthly Inventory Report

Run this report from the Equipment Module. Reports - Monthly Reporting - NLS Monthly Inventory

The Monthly Inventory Report consists of two parts - an accounting of the transactions that occurred during the month and a snapshot of the current inventory taken during the nightly processing on the last day of the month. The ideal situation is that both different sections come to the same conclusion about the total number of machines you have in inventory.

Read more: NLS Monthly Inventory Report

Patron Holds

Welcome to the Key Notes blog, where we will be bringing you weekly posts on conference planning, happenings at Keystone, or how better to put KLAS to work for you!

We’re kicking things off with a discussion on putting patrons “On Hold.” KLAS offers a number of different ways to halt or pause service to a patron, including:

  • Main Status types
  • Media Status types
  • Blocks

Each of these options works a little differently, offers different benefits, and may work better for some situations than for others. Bear in mind—NONE of these will affect a patron’s BARD account, as there is currently no direct communication between KLAS and the NLS BARD servers. 

Are there situations where you like to use one method over another? 
How do you like to document the reasons or end dates for patron holds? 
Do you have questions or need some help navigating the best workflow for a particular situation?

Review your options below, then visit the Patron Holds forum thread and join the discussion!

Read more: Patron Holds