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A scribe system, including the tower, mini, and scanner, sitting on a table in the Keystone offices.

From the desk of James Burts, CEO, Keystone Systems:

Oh, for the good old days of just writing software…..(aka logistics and parts availability for the KLAS Scribe)

*wistful sigh*

It’s times like these I look back longingly when Keystone only wrote software. Like many other companies, supply chain issues (especially motherboard availability) have plagued us recently making the production of Scribes and Scribe mini frustratingly slower than desired. 

Months ago, we had a lengthy period where we had problems getting our Scribe tower parts produced, because the design file was corrupted. We got that resolved, and thought we were into clear sailing. Unfortunately, it feels like the world conspired against us, and we are now fighting parts availability issues we don’t have any control over.

The manufacturer of the cases we use for the Scribe Mini shutdown their production facility to re-tool and introduce some new models—one of which we are quite interested in. We stopped being able to receive any of those cases in early December, and now expect to get a shipment in the next week or two.

The motherboards we have to use in the Scribe have become extremely difficult to get our hands on. We have been waiting for several weeks for our most current order, and expect it will take perhaps another month to finally receive them.

The company that made the system we use to control the LED light strips went out of business due to slumping sales in the pandemic. We are working to create a replacement for this component with a much more commonly available Raspberry Pi microcontroller, but we had to write the software to have the Raspberry Pi do the things we need.

The power supplies we use in the Scribe Mini have also been very difficult to purchase.

Things have been improving lately. We expect to receive a shipment of Scribe Mini cases in the next week or so. Our Raspberry Pi version of the light controller looks to be more reliable, and development should be wrapped up on it in the next week or so. We plan to installed it at a beta site or two shortly.

Our biggest issue remains motherboards. We have a number of orders outstanding, and our best hope for anything beyond just one motherboard is looking to be at least a month away.

From my current perspective, I’m really missing the good old days that didn’t include shipping and logistics headaches as we strive to provide a quality product for you. However, we’ll push through this and look forward to getting more Scribes built and put to work for your libraries and patrons as soon as possible.

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Andrea's Avatar
Andrea replied the topic: #1189 2 months 2 weeks ago
We've actually made a site wide change based on your inquiry and now all articles display the published and last modified date. We hope this helps!
maureen's Avatar
maureen replied the topic: #1186 2 months 3 weeks ago
Oh! Now I see it! Two weeks ago, thanks. I first saw it on the front page, thanks
maureen's Avatar
maureen replied the topic: #1185 2 months 3 weeks ago
Hi! I was wondering what date this was written? Thanks!

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Keystone Systems, Inc.
8016 Glenwood Ave., Suite 200
Raleigh, NC 27612
800-222-9711