800-222-9711

Call for Session Proposals: 2021 KLAS Users' Conference

The 2021 KLAS Users’ Conference to be held in Nashville, TN June 29-July 1 will be here quicker than you think!

Make this an extraordinary learning experience by sharing your expertise and creativity with colleagues from other libraries that use KLAS.

The KLAS Programming Committee is accepting proposals for general and breakout sessions for the conference. We want to include information about new service initiatives, innovative ways to use KLAS, or how you train staff and volunteers to use KLAS most effectively. Proposals are welcome from those willing to present in-person, virtually, or both as we prepare for the possibilities of an in-person, online, or hybrid conference.

If submitting a group presentation, please list the session organizer / main contact.

2021 KLAS Users' Conference Session Proposal Deadline = Friday, December 18, 2020

2021 Online Administrator's Training

Keystone has offered Administrator’s Training sessions several times a year at our office in Raleigh for many years. Not only does it allow us to give admins in-depth training on their own systems, but it also gives them the opportunity to get to know us and network with a few of their peers as they learn together.

However, we know travel costs are a barrier to some, and others are banned from business travel to North Carolina for political reasons. Then on top of that, we have a pandemic situation. Even Keystone staff isn’t going into the office right now, and we certainly aren't going to ask you to do so. The answer was clear...as much as we love having you in person, it’s time to offer admin training virtually.

To prepare for to offer online KLAS Administrator Training the transition was not as simple as starting up an online meeting and carrying on the same as we do in person.

Read on for more info about what the training offers, upcoming session dates, pricing, and a link to register.

We want to make sure attendees get just as much benefit from the online version as they did from attending in person. That means the online version needed to have just as hands-on, personalized, and interactive an approach as the in-person version including opportunities for discussion with the other attendees and introduction to several Keystone staff members.

Training Structure & Content

We also took this opportunity to revamp and re-evaluate the structure of the training. Because the in-person version required attendees to stay here in Raleigh, it was kept to two (very busy, intense, somewhat demanding) days. To make it a little easier to absorb all of the information without eating too much into your schedules, we spread out the online version to four half-days running from 1:00-4:30 PM Eastern time each day. The lesson plan itself has been updated from a progressive tour of the admin menu to a more module and task-oriented approach.

Finally, to help attendees orient themselves to each topic and come prepared to discuss their own settings and needs, we developed pre-class worksheets for each session. These worksheets are not checked or graded, it’s fine if attendees don’t have time to get through them all, but they will help ensure you get the most out of the training.

Attendee Feedback

In September, we conducted our first online KLAS Administrator's Training session. It was very much a trial run intended to make sure it met the goals we set out for it. So how’d it go?

We asked the attendees for their feedback, and here are a few of their comments...

“I really learned a lot from all of the sessions. I have this problem of not knowing where to start searches and Mitake took care of some of that. I am glad you asked everyone if we could record it. I have gone back a couple of times to see something that I had missed.

I am also glad that there are takeaway lessons and the manual for future reference.”  Shawn Lemieux

“I would like to first say thank you for providing the training for us, it really helped me understand many processes of KLAS that I had heard about from John, but now I have an actual context and understanding of them.

I really liked the presentations as a whole; if I had two monitors it would have been perfect because I could follow along and go through the motions along with the demonstration, so for people with access to two monitors it would be even better! I found them easy to follow along as well, especially considering my background is not in libraries or library science, I was afraid it might have a hard time, but I managed fairly well. I would definitely recommend this training to others, and if I am in a management position in the future here I would definitely make sure to have employees attend the training as well.”  Adam Smith

Screen shot of the google meet session shows Nancy, Mitake, and two of our attendees, Adam and Tony. Everyone is smiling and having a good time.

Screen shot of the google meet session shows Nancy, Mitake, and two of our attendees, Adam and Tony. Everyone is smiling and having a good time.

In short, we feel like this was a success, and we’re pleased to say we’ll be offering regularly scheduled Online KLAS Administrator’s Training sessions moving forward.

Upcoming Sessions & Registration

Online KLAS Admin Training will be April 12-15 for IRC users & June 21-24 for LBPD users.We're exited to announce the next two online KLAS Administrator Training sessions. The first is specifically for Instructional Resource / Materials Center KLAS Administrators and the second for KLAS Admins at Libraries for the Blind and Print Disabled.

Dates for these training sessions will be:

  • April 12-15, 2021 - IRC / IMC KLAS Administrators
  • June 21-24 - LBPD KLAS Adminstrators

Prerequisites for attendance:

  • Attendee must have a KLAS Administrator role in their local system
  • Attendee has authority to change records and policies for their KLAS system

To sign-up for either session, please complete the Online KLAS Administrator Training Registration Form.

Training Cost

The training still costs $600 per attendee, which covers the staff time needed to prepare for and run the training session. It comes with an Administrator’s Reference manual, which will be mailed to you (or provided electronically if that’s more accessible for you), the pre-class worksheets, and recordings of each session.

We hope this will allow more of you than ever before to benefit from admin training, as well as letting us continue to offer it safely. Be sure to let us know if you’re interested in joining in!

KLAS Users' Webinars & Roundtables

Upcoming Webinars & Roundtables

New Webinar & Roundtable Platform: In an effort to provide a better experience for online training, webinar, and roundtable participants we are moving from join.me to Google Meet. You will NOT need a Google account to join a Keystone hosted Google Meet. We hope this change will address some of the bandwidth and other issues we know some attendees have experienced with join.me. As an additional bonus, Google Meet offers auto closed captioning.

2/18/2021 KLAS New Features with Katy

3 PM ET / Noon Pacific Thursday, Feburary 18


During this session, she will describe and demonstrate new features and functionality added to KLAS. If there's something specific you wish her to discuss or demonstrate, feel free to email your question to  

Google Meet Link: https://meet.google.com/rwk-bpmz-oco
Join by phone: +1 314-226-1417‬ PIN: ‪769 402 631‬#‪

Previously Held Webinars & Roundtables

Recordings and / or PowerPoints from the below previously held webinars and KLAS Users' Roundtables are available. You must be logged into klasusers.com to access any of these articles.

  • 12/15/2020 KLAS Users' Roundtable: Duplication on Demand Updates
  • 11/19/2020 Keystone Webinar: Reports
  • 10/22/2020 KLAS IRC Users' Roundtable
  • 09/17/2020 KLAS Users' Roundtable: Virtual Programming
  • 8/12/2020 KLAS New Features Update
  • 05/19/2020 KLAS Online KLAS Users' Group Meetings
  • 4/23/2020 KLAS IRC Users' Roundtable
  • 03/19/2020 KLAS Users' Roundtable: Duplication on Demand
  • 02/20/2020 KLAS Q&A with Katy
KLAS UC 2021 Planning Survey

A statement regarding the 2021 KLAS Users' Conference & COVID-19:

With the uncertainty of the COVID-19 pandemic, we want to assure you the Logistics Committee is taking the utmost precautions in preparation for the 2021 KLAS Users' Conference.

While you have seen information for an in-person conference, the Committee has not ruled out the need to go virtual depending on the pandemic and possible travel restrictions and concerns many of the users may have. Moving forward, the Logistics Committee will continue to monitor the situation and will make a final determination on an in-person, hybrid, or virtual conference by May 1, 2021.

Sincerely,

Jennifer Buzolich, President, KLAS Users' Group & Chandra Thornton, Chair, Logistics Committee

Diverse group of people meeting

Staff of Instructional Resource / Materials Centers using KLAS met for a virtual session on Thursday, October 9 during the Online American Printing House for the Blind's 2020 annual meeting. Below is the PowerPoint presentation Keystone shared in both PPTX and PDF formats:

Did you attend last year's KLAS Users' Conference? If so, please help us dream a little about the future while also sharing your experience from the 2019 conference in West Palm Beach.

Have you attended one of the Keystone hosted webinars in the past year but did not attend the conference or want to attend a webinar or suggest / attend other off-conference year content? If so, please take a few minutes to fill out the survey – we have questions for you too and the information you will provide is valuable! What will work for you as a means of connecting in the years without a conference?

We are in the early stages of planning online programming for 2020 and for our 2021 conference and sincerely appreciate your feedback about possible topics for each which…

…you can add to our 2019 KLAS Users’ Conference Follow-up Survey!

Keystone is offering a two-day in-depth training, round-table, and user feedback opportunity for KLAS Instructional Resource Center / Instructional Materials Center Users. An agenda with full details of each day's activities will be available soon.

Note: Keystone reserves the right to cancel or reschedule.

Prerequisites for attendance:

  • Attendee must have a KLAS Administrator role in their local system
  • Attendee has authority to change records and policies for their KLAS system

KLAS IRC Symposium Dates & Times:

  • Tuesday, October 29 - Wednesday, October 30, 2019
  • Each day's sessions will run from 9:00 AM - 4:00 PM

KLAS IRC Symposium Agenda

IRC Symposium agenda updated as of October 14, 2019. Also, you must be logged-in to klasusers.com to access these documents.

Cost:

  • $300 for the two-day symposium
  • Please make checks payable to Keystone Systems, Inc

Hotels & Airport Transportation Information:

Transportation:

Please contact your hotel to arrange shuttle service to and from the airport.
Local transportation to and from the hotel to Keystone's offices will be provided.

Please contact Tracey Fye if you have any difficulty making reservations, or have any questions about accommodations.

Tracey Fye
Keystone Systems, Inc.
Email:
Phone: 1-919-782-1143 or 1-800-222-9711

Registration:

Please use the below Training Registration Form to indicate that you would like to attend.

To reserve your space please register before September 30, 2019.

Diverse group of people meeting

Staff of Instructional Resource / Materials Centers using KLAS met on Thursday, October 10 at the American Printing House for the Blind's annual meeting in Louisville, Kentucky. Below is the PowerPoint presentation in both PPTX and PDF formats.

We also recorded the screen sharing and audio portion of the meeting.

Please be sure to login to download content. Thanks

We've uploaded all presentations for the 2019 KLAS Users' Conference submitted to date to a folder on Keystone's Google Drive and are working to link them into the conference app.

Also, we will be adding a link for each presentation below listed by day:

Monday Pre-Conference

Tuesday

General Sessions

Breakout Sessions

Wednesday

General Sessions

Breakout Sessions

Seminar Sessions

Thursday

General Sessions

Breakout Sessions

Reference Documents

KLAS Users Directory
KLAS v7 System Recommendations
KLAS Windows Server Requirements
KLAS Linux Server Requirements

 

Thank you for attending the 2019 KLAS Users' Conference! Please take a few minutes to complete the 2019 KLAS Users' Conference Feedback Form to let us know about your experience at this year's conference and how we can future conferences even better. We welcome your input and look forward to incorporating your suggestions for future conferences and non-conference years!

Conference Hotel & Session Locations

Conference Hotel

The Holiday Inn Palm Beach Airport - Conference Center will serve as the conference hotel for the 2019 KLAS Users' Conference.

Holiday Inn Palm Beach Airport - Conference Center
1301 Belvedere Rd
West Palm Beach, Florida 33405
561-659-3880

Conference Room Rate

  • Conference Hotel & Session Locations$82.00 / night + 13% tax for a room with 1 King or 2 Queen beds
  • Book your room online now.
  • EXTENDED Reservation Deadline = May 6, 2019
  • The conference room rate will be honored for three nights before and three nights after the conference.

Hotel Amenities

  • free airport shuttle
  • free shuttle to West Palm Beach
  • pool
  • fitness center
  • business center
  • lobby restaurant and bar
  • dorm-size fridge, microwave, and a Keurig in all rooms
  • free hot breakfast buffet
  • free wireless internet

Conference Sessions Locations

Monday Pre-conference

Monday's pre-conference sessions will be held at the Palm Beach County Library System's Main Library (3650 Summit Boulevard, West Palm Beach, FL). The library has a number of meeting rooms and a computer training lab as pictured below. Transportation from the hotel to the library and back will be provided by Molly Trolley.

 Conference Hotel & Session Locations

Tuesday, Wednesday & Thursday Sessions

Conference Hotel & Session LocationsAll Tuesday, Wednesday & Thursday conference sessions will be held in meeting rooms on the second floor of the Holiday Inn Palm Beach Airport - Conference Center. Attendees will be able to easily access the hotel's second-floor conference space for all general and breakout sessions and return to their rooms for a break if needed.

 Hotel mapOnly

Below is a floor plan of the hotel's meeting rooms in .pdf format:


2019 KLAS Users Conference Google Map

The below image below shows the layout of meeting rooms on the second floor of the Holiday Inn Palm Beach Airport - Conference Center. All Tuesday-Thursday conference sessions will be held in these meeting rooms.

You can also download a copy of the floor plan, if you wish: Holiday Inn Meeting Rooms Floor Plan - PDF

Hotel mapOnly

Getting to / around KLAS UC 2019

Need to find out how to get around West Palm Beach during the 2019 KLAS Users' Conference? Check out what transportation is being provided and where it will take you as well as other options to get out and about.

Getting to / from the Palm Beach International Airport

The Palm Beach International Airport is served by major airlines including:

  • Delta
  • Southwest
  • JetBlue
  • American
  • Frontier
  • United

The Holiday Inn Palm Beach Airport - Conference Center is 3 miles away the Palm Beach International Airport offers a free shuttle to / from which operates from 5 AM to midnight.

Getting to / from Monday's Pre-Conference Sessions

Monday’s pre-conference sessions will be at:

Palm Beach County Library System’s Main Library
3650 Summit Blvd
West Palm Beach, FL

Transportation will be provided from the Holiday Inn Palm Beach Airport – Conference Center to the library and back via Molly Trolley. This free shuttle is being made available for conference attendees by Palm Beach Talking Books Service.

Getting to Tuesday's Welcome Reception

Getting to / around KLAS UC 2019Palm Beach Talking Books Service is providing transportation to / from the Lake Worth Casino from the conference hotel for all attendees.

  • Buses leave from the hotel lobby at 5:30 & 6:00 PM for the Casino.
  • Buses leave the Casino at 8:30 & 9:30 PM to return to the hotel.

Getting Around West Palm Beach

Hotel Shuttle

The complimentary hotel shuttle operates for free within a 3 miles radius of the Holiday Inn Palm Beach Airport - Conference Center. It will take you locations such as:

Other Transportation Options

Uber
Lyft
Yellow Cab

2019 KLAS Users' Conference Google Map

 

Note: These documents are subject to change prior to the conference and you must be logged-in to klasusers.com to access them.

2019 KLAS Users' Conference Overview Schedule

DOCUMENTS LAST UPDATED: May 28, 2019

Here's the latest overview schedule document for the 2019 KLAS Users' Conference in MS Word and PDF formats now including all general and breakout sessions as well as pre-conference sessions!

2019 KLAS Users' Conference Agenda

DOCUMENTS LAST UPDATED: May 30, 2019

The conference agenda includes all pre-conference sessions and all general and breakout conference sessions as well as session descriptions, presenters, and locations. It is available in MS Word and PDF format.

 

KLAS UC 2019 App

You can download the app now (or any time) from either the Google Play store or the Apple App store - just search for "KLAS Users Conference".
It should be among the first results, with a green "K" icon.

This year's 2019 KLAS Users' Conference App includes:

  • Conference Schedule
  • Session titles & descriptions
  • Presenter information
  • Getting around the conference info
  • Link to the conference custom Google Map
  • Meal Menus
  • Lists of recommended restaurant & businesses
  • Updates during the conference
  • ...and more!

We are actively adding conference presentations to the app as our presenters send them to us, and each time you open the app it will bring you the newest and freshest info available.

From the "There's an App for That" Key Notes blog post:

A lot of work was put into the app this year to make it easier, better, and more useful. We hope it'll be a valuable tool for you as you attend UC2019. And even if you can't join us, the app will allow you to browse through the sessions, download presentations, or find out how to contact the user who presented that session you really wished you could go to!

The app was designed to be magnification-friendly and screen-reader accessible. If you encounter any accessibility problems, please let us know as soon as possible so we can work on a fix! It should be compatible with all Apple and Android devices, including both phones and tablets.

For a guided tour of the app including screenshots, check out the blog post, or you can just download the app now and start checking it out!

2019 KLAS Users' Conference - West Palm Beach, FL (June 3-6)

The 2019 KLAS Users' Conference offers attendees three days of intensive networking and training opportunities with Keystone employees and other library administrators and staff who use KLAS. Why should you attend the 2019 KLAS Users' Conference?

During the conference attendees participate in:

  • One-on-one discussions with colleagues and Keystone staff
  • General Sessions, Seminars, and Workshops led by Keystone instructors
  • Opportunities to provide feedback to KLAS developers
  • General sessions addressing new features and ways to use KLAS

Host: The Palm Beach County Library System - Talking Books will host the 2019 KLAS Users' Conference in West Palm Beach, Florida.

Dates: Monday, June 3 - Thursday, June 6
A pre-conference offering hands-on training opportunities will be held on Monday, June 3. Regular conference sessions will occur June 4-6. The Conference Overview Schedule & Agenda is now available. Also, a networking opportunity with Keystone Staff and other KLAS users will be held Thursday afternoon.

Registration: Online registration is now available for the 2019 KLAS Users' Conference. Here are this year's registration deadlines and fees:

  • Full Registration: $145.00 / person (2/1/2019 – 5/6/2019)
  • Late Registration: $170.00 / person (5/7/2019 – onsite)

Conference Format: Each day attendees will have the chance to network with Keystone staff, librarians and other staff who use KLAS, attend general sessions, and choose from different types of breakout sessions including Workshops, Seminars, and Birds-of-a-Feather Discussions. Go here to access the Conference Overview Schedule & Agenda.

Conference Sessions Location: Monday pre-conference and all Thursday conference sessions will be at the Palm Beach County Library System's Main Library. All conference sessions will be held at the conference hotel. More information about both is available here.

Conference Hotel: The Holiday Inn Palm Beach Airport - Conference Center will serve as our conference hotel. Go here to access the online booking link and more info about the hotel.

  • Conference Room Rate = $82.00 / night + 13% tax for a room with 1 King or 2 Queen beds
  • Reservation Deadline = April 30, 2019

Getting to West Palm Beach: The Palm Beach International Airport is served by major airlines including Delta, Southwest, JetBlue, American, Frontier, and United.

Conference App: An app for Android and iOS devices will be available with schedule, session, speaker, and other conference-related info.

Tuesday Evening Welcome Reception: A welcome reception hosted by Keystone Systems will be held Tuesday, June 4 from 6:00-8:30 PM at the Lake Worth Casino Building and Beach Complex in Lake Worth, FL. Transportation, food, and drinks will be provided for conference attendees. Guests of conference attendees are $25.00 / person.

Thursday Afternoon Networking Opportunity: On Thursday, June 6 from 1:00-5:00 PM the Palm Beach County Talking Books Service staff will host a networking opportunity with Keystone employees and other KLAS library staff at the Morikami Museum and Japanese Gardens. Check out the "2019 KLAS Users' Conference Networking Opportunity" article for all the details. Transportation to / from the Morikami Museum and Gardens will be provided.

2019 KLAS Users' Conference Google Map

Local Information:

Palm Beach International Airport
Palm Beach County Main Library
Recommended Local Restaurants from the Palm Beach County Talking Books Staff
Discover the Palm Beaches Tourism Guide
Downtown West Palm Beach Restaurants Dining Guide
West Palm Beach City Place - Downtown Dining, Shopping, and Entertainment Area

2019 KLAS Users' Conference - West Palm Beach, FL

The 2019 KLAS Users' Conference offers attendees three days of intensive networking and training opportunities with Keystone employees and other library administrators and staff who use KLAS. Why should you attend the 2019 KLAS Users' Conference?

During the conference attendees participate in:

  • One-on-one discussions with colleagues and Keystone staff
  • General Sessions, Seminars, and Workshops led by Keystone instructors
  • Opportunities to provide feedback to KLAS developers
  • General sessions addressing new features and ways to use KLAS

Host: The Palm Beach County Library System - Talking Books will host the 2019 KLAS Users' Conference in West Palm Beach, Florida.

Dates: Monday, June 3 - Thursday, June 6
A pre-conference offering hands-on training opportunities will be held on Monday, June 3. Regular conference sessions will occur June 4-6. The Conference Overview Schedule & Agenda is now available. Also, a networking opportunity with Keystone Staff and other KLAS users will be held Thursday afternoon.

Registration: Online registration is now available for the 2019 KLAS Users' Conference. Here are this year's registration deadlines and fees:

  • Full Registration: $145.00 / person (2/1/2019 – 5/6/2019)
  • Late Registration: $170.00 / person (5/7/2019 – onsite)

Conference Format: Each day attendees will have the chance to network with Keystone staff, librarians and other staff who use KLAS, attend general sessions, and choose from different types of breakout sessions including Workshops, Seminars, and Birds-of-a-Feather Discussions. Go here to access the Conference Overview Schedule & Agenda.

West Palm Beach Florida AerialConference Sessions Location: Monday pre-conference and all Thursday conference sessions will be at the Palm Beach County Library System's Main Library. All conference sessions will be held at the conference hotel. More information about both is available here.

Conference Hotel: The Holiday Inn Palm Beach Airport - Conference Center will serve as our conference hotel. Go here to access the online booking link and more info about the hotel.

  • Conference Room Rate = $82.00 / night + 13% tax for a room with 1 King or 2 Queen beds
  • Reservation Deadline = April 30, 2019
    Getting to West Palm Beach: The Palm Beach International Airport is served by major airlines including Delta, Southwest, JetBlue, American, Frontier, and United.

Conference App: An app for Android and iOS devices will be available with schedule, session, speaker, and other conference-related info.

Tuesday Evening Welcome Reception: A welcome reception hosted by Keystone Systems will be held Tuesday, June 4 from 6:00-8:30 PM at the Lake Worth Casino Building and Beach Complex in Lake Worth, FL. Transportation, food, and drinks will be provided for conference attendees. Guests of conference attendees are $25.00 / person.

Thursday Afternoon Networking Opportunity: On Thursday, June 6 from 1:00-5:00 PM the Palm Beach County Talking Books Service staff will host a networking opportunity with Keystone employees and other KLAS library staff at the Morikami Museum and Japanese Gardens. Check out the "2019 KLAS Users' Conference Networking Opportunity" article for all the details. Transportation to / from the Morikami Museum and Gardens will be provided.

 

2019 Julie Klauber Award Recipient - Brenda Boyd

The Julie Klauber Award Committee and Keystone Systems are pleased to announce Brenda Boyd, Reader Advisor, South Carolina State Library Talking Book Services, is the recipient of the 2019 Julie Klauber Award. It was an incredibly difficult decision, but we were thrilled to have had three wonderful finalists from which to choose. We look forward to honoring Brenda on June 4 during the Opening General Session of the 2019 KLAS Users' Conference in West Palm Beach, FL.

This the nomination for Brenda submitted by Denise Lyons, Deputy Director of Statewide Development, South Carolina State Library:

Reason for Nomination

One of the most significant events that the State Library holds each year is the TBS Student Art Gallery and awards which is completely organized by Brenda Boyd. Children with different and special abilities, including a large number from the SC School for the Deaf & Blind, create pieces of art which are judged based on different age categories. All staff and people coming to the State Library are eligible to vote. The Director also selects a piece of art as a special recognition. It takes numerous months to plan such an event. There are the logistics of working with the art teachers well in advance of the contest and all the promotion needed to have the numerous selections. They need to be brought to the State Library for voting. After a month of voting, the winners are named in a press release and Brenda arranges the art on the first floor at the State Library, gallery style so that all may enjoy the art. All winners, families, and teachers are invited to the Awards Ceremony along with the TBS Advisory Board, patrons, and supporters. The awards are followed by a reception on the main floor. Staff help Brenda to implement a lovely and touching ceremony with the Agency Director as emcee and a guest speaker from the arts community. All participants receive some recognition. You can see albums of the last two awards here: https://www.flickr.com/photos/scsl/albums/72157679200574414 and https://www.flickr.com/photos/scsl/albums/72157692620252332. Staff attends the event and listens to guests talk about the importance of art for those with vision loss in particular and what inspires the young artists. Brenda coordinates the contest and the award ceremony each year and has done for several years. It is a program that has been copied by other State Library Talking Books Services. Brenda is a very strong advocate for the program and does tremendous work behind the scenes so that on the day of the event, everything looks lovely and runs smoothly. Art is celebrated and the artists and their supporters are recognized. The event is personal and heartwarming, and this spirit, the spirit of Julie Klauber, is in Brenda Boyd.

Effect on Library

Brenda’s ability to provide excellent service means that she takes as many calls a day as possible. The Readers Advisors take thousands of calls per month and there are only five RAs on staff. She provides regular and consistent information provided in a kind way to connect with the patron. We receive numerous recommendations from families who lose loved ones that used the service and from patrons themselves. Some comments from recent appreciation letters include “My grandmother is 93 years old and these books on tape are her LIFE,” wrote one patron while another expressed: “Thank you for sending me your Talking Books. They mean the world to me.” Finally, one gentleman in the southern part of the state wrote about his mother who passed, and he said “I want you to know how valuable this service is to those who cannot see.” Even one of our Library Board members recently wrote, “I can’t thank everyone for giving (name) her only pleasure these last several months. She lived with anticipation of the blue boxes in her mailbox. We are HUGE champions for this service.” Patrons sent donations to TBS based on appreciation for Brenda’s service, including one patron who stated they will set up a memorial in their will. This important service, running a special library within a library, is crucial to the culture of the State Library. We believe in serving the underserved and value inclusivity and accessibility in all we do. In the past few years, the TBS team has created a strong outreach program with accessible kits called the technology petting zoo, of which Brenda helps take into the field. They are working across departments to promote the service with the Communications Team and create an accessibility team with the Diversity and Inclusive Services consultant, part of the Library Development staff. These kind of cross-departmental programs are important for Agency staff to learn about the work of Talking Books and the patrons they serve. It is not only a mandate of ours but one we passionately embrace. For many staff, Brenda’s experience on the TBS team often makes her a great representative from TBS for committees and projects.

Job Responsibilities

Brenda is a Reader Advisor for the Talking Books Services department. Every day she provides assistance on the telephone to patrons to who call for a variety of services provided by the department. The TBS program is a lifeline for many elderly patrons who only have access to the talking book library (which includes digital and cassette recorders, large print, and braille collections) because it comes directly to their home. Others are restricted by health issues and cannot take advantage of traditional library service. Of the more than five thousand of TBS patrons, 226 are children. Being able to have a reliable system to access the information and connect to patrons preferences is an extremely important part of this very personal service. KLAS is most unique in this way and enables Brenda to be able to have reliable technology and a supportive community that assists the work serving our blind and physically handicapped community. Brenda is an active and knowledgeable user of the system, and participates in ongoing continuing education to increase her knowledge of the system and work of the Talking Books service.

Additional Comments

Brenda has been a wonderful asset to this agency, its work, and the work of Talking Books Services. Her dedication is unparalleled. She represents librarianship and its values in the best way, and stands as a model for others in the agency and across all libraries and service organizations. Thank you for your consideration.

Below are the menus for any meals provided during the 2019 KLAS Users' Conference. We have tried to accommodate specified food sensitivities / allergies. Please contact if you have any questions.

Tuesday South of the Border Fajita Bar Lunch

  • Southwestern Salad with
    • Black beans
    • Avocado
    • Corn
    • Tomatoes
    • Shredded cheese
  • Marinated grilled flank steak
  • Grilled chicken
  • Sauteed peppers and onions
  • Flour tortillas
  • Chips and Salsa
  • Mexican Rice
  • Beans
  • Churros

Tuesday Evening Welcome Reception Dinner

  • Paella Valenciana includes:
    • Squid
    • Chicken
    • Fish
    • Mussels
    • Shrimp
    • Scallops
    • Clams
    • Roasted Pepper
    • Peas
  • Paella Vegetariana includes:
    • Green olives
    • Mixed Vegetables
    • Roasted Pepper
  • Green Salad Station with
    • Spring Mix lettuce
    • Tomatoes
    • Cucumber
    • Cheese
    • Olives
    • Sliced Almonds
    • Pecans
  • Bread and Butter
  • Charcuterie Station includes:
    • 11 different kinds of cheese
    • 3 different types of meat
    • Tapas
    • Olives
    • Crackers
    • Fruits
    • Nuts
  • Tea, water, and lemonade
  • Beer and wine

Wednesday Florida Lifestyle Lunch

  • Fresh Garden Salad with
    • Mixed greens
    • Tomato
    • Cucumber
    • Carrots
  • Choice of Balsamic or Ranch Dressing
  • Blackened Fresh Grouper with a mango salsa
  • Freshly pressed Cuban sandwiches
  • Creamy cole slaw
  • Authentic black beans
  • Fluffy white rice
  • Key lime pie or Strawberry shortcake

 

Need to fill a prescription or to pick up something from the grocery store? Here are some local businesses to help out with your various needs during the 2019 KLAS Users' Conference:

Publix Super Market at Belmart Plaza
500 Belvedere Rd, West Palm Beach, FL 33405
www.publix.com
+1 561-659-2116

Publix Super Market at Belmart Plaza
500 Belvedere Rd, West Palm Beach, FL 33405
www.publix.com
+1 561-659-2116

PNC Bank ATM
218 Datura St W, West Palm Beach, FL 33401
apps.pnc.com
+1 888-762-2265

Sun Gas Texaco
2175 Palm Beach Lakes Blvd, West Palm Beach, FL 33409
www.chevronwithtechron.com
+1 561-615-4744

Wawa
1771 S Congress Ave, Palm Springs, FL 33406
www.wawa.com
+1 561-812-2192

2019 KLAS Users' Conference Google Map

KLAS Users - Keystone Systems, Inc. logo

Keystone Systems, Inc.
8016 Glenwood Ave., Suite 200
Raleigh, NC 27612
800-222-9711