14:38:14 From Alicia Waters - RI : I am now hearing the presenters voice x 2. I may need to leave and come back in?? 14:38:31 From Josh Easter -SD1A : Replying to "I am now hearing the presenters voice x 2. I may need to leave and come back in??" Try that. because Sound seems good to me 14:39:04 From Ricardo C. CA1C : Check to see if you are muted, it might be the speaker audio is feeding back around 14:41:33 From Alicia Waters - RI to Nancy Honeycutt(direct message) : I was waiting after the last session Artemis so now when I go out I am back in the lobby hearing his voice and when I join the room, I hear his voice x 2 14:57:43 From Shawn Lemieux : question ---do you use the NLS application or a custom application? 14:57:53 From FL1G Group : Are there any library's that have a standard for writing a comment to document the issue on the account. For example, an account has 5 comments about book requests Vrs having 1 Book Request Comment to show history of requests for that patron is in one place. 15:00:00 From Josh Easter -SD1A : Some Documents MS1A uses J.D. has mentioned like the borrowers handbook, FAQs, and videos can be found in resources section of this post where he shared during this recording to check out later https://klasusers.com/knowledge-base/11-13-2025-patron-retention-roundtable 15:00:07 From Tiffany Edmonds : What is the standard application processing time? 15:00:12 From Tiff Bowers (she/her), Talking Books : Replying to "Are there any library's that have a standard for writing a comment to document the issue on the account. For example, an account has 5 comments about book requests Vrs having 1 Book Request Comment to show history of requests for that patron is in one place." OR1A- We group all "Service Notes", "Equipment Notes", "Inactive Notes" and then either "Suspended Notes" or "Deceased Notes". We don't track book requests unless we don't have the item, it's too new or in progress, or it's unique. Otherwise you can see in the Orders tab/Service Queue/HasHads in Book Search what they requested. Does that make sense? 15:01:01 From Michael Lang : Whats the procedure for individuals you are unable to contact? 15:01:13 From FL1G Group : Replying to "Are there any librar..." 👍 15:01:35 From Juliet Relyea : FL1G: Here is Clearwater, we have a subject note and add future comments under that particular subject such as COA, NBTN, Equipment. 15:01:53 From FL1G Group : Reacted to "FL1G: Here is Clearw..." with 👍 15:02:42 From Tiff Bowers (she/her), Talking Books : OR1A wants to establish an intake interview call. We have 2 RAs. They are already handling the bulk of the calls and emails coming in. What does your RA schedule look like, for example, to balance calls to new users vs. existing users (and all other inquiries) 15:02:47 From Tiff Bowers (she/her), Talking Books : Reacted to "Some Documents MS1A uses J.D. has mentioned like the borrowers handbook, FAQs, and videos can be found in resources section of this post where he shared during this recording to check out later https://klasusers.com/knowledge-base/11-13-2025-patron-retention-roundtable" with ❤️ 15:03:31 From markel.crumpler : DE1A: With the Online Application coming out, for certifying authorities, will they be able to verify authority through the application portal? 15:06:01 From Josh Easter -SD1A : Replying to "DE1A: With the Online Application coming out, for certifying authorities, will they be able to verify authority through the application portal?" How are everyone doing for keeping up with contacting the NLS LEADS 15:07:44 From Barnaby Camp : What about incarcerated patrons that may be more difficult to contact? 15:07:59 From Maggie Witte - KS1A : Replying to "Are there any librar..." Here in Kansas, we have comments for each year subject RA Notes YYYY and then document as many interactions as possible in that comment but we don't usually document specific book requests. We might keep track of subject preferences changes but not always. Mainly just noting "05/12/2026 Patron called to make changes to preferences; added author exclusions and subject preferences" and then put our initials next to it so we know who interacted with that patron. 15:08:08 From Tiff Bowers (she/her), Talking Books : Thank you! Good point/way of looking at it. I'll weigh what's coming in/vs. who we have active, and implementing a phone shift. I like the idea of an app receipt log. How often are you updating that spreadsheet? Sorry if I missed that. 15:09:18 From Tiff Bowers (she/her), Talking Books : Replying to "DE1A: With the Online Application coming out, for certifying authorities, will they be able to verify authority through the application portal?" Our part-time registrar is monitoring it daily from M-Th as a daily (sometimes weekly) task. Once she follows up via email, RAs take it over. We keep on top of them! They just don't always become patrons :/ 15:10:17 From FL1G Group : Replying to "DE1A: With the Onlin..." 👍 15:10:24 From Josh Easter -SD1A : Reacted to "Our part-time registrar is monitoring it daily from M-Th as a daily (sometimes weekly) task. Once she follows up via email, RAs take it over. We keep on top of them! They just don't always become patrons :/" with 👍 15:12:58 From Ivy Kuhrman : Forgive me if I missed the answer, but on average, how many applications do you receive a month? 15:13:40 From Tiffany Edmonds : Also, thanks for answering my question earlier. 15:14:08 From MO1A - Kenna Tervo : MO1A ( Wolfner Library in Missouri) has a monthly set up where we run queries to find out how many patrons were added/withdrawn/marked deceased every month. We also go through PJ and PY youth to adjust their status when they turn 13 or 18. Also we of course stress service notes for logging patron contacts. 15:55:05 From Josh Easter -SD1A : This week DA2 training - Operations Alert No. 26-53 (Date change: DA2 Empower Hour: Bluetooth, BARD and Beyond) will take place on Thursday, May 14, at 2 p.m. eastern time. The topic of the May 14 session will be connecting the DA2 to Wi-Fi and BARD. 15:57:58 From Stephanie Wambaugh, MI1A : Do you recommend more staff use the beta seats to get more familiar with it, or is it ideal to leave those seats for actual patrons since there is a limit? 16:00:29 From Yasner, Jason M : Hi Stephanie, I encourage all of you to encourage everyone to sign up for the Alexa open beta! Let's ride this workhorse to see what it can really do!😀 16:00:54 From Yasner, Jason M : Replying to "Do you recommend more staff use the beta seats to get more familiar with it, or is it ideal to leave those seats for actual patrons since there is a limit?" That means staff and patrons! 16:01:01 From Stephanie Wambaugh, MI1A : Reacted to "That means staff and..." with 👍 16:01:09 From Josh Easter -SD1A : Reacted to "Hi Stephanie, I encourage all of you to encourage everyone to sign up for the Alex open beta! Let's ride this workhorse to see what it can really do!😀" with ❤️ 16:01:54 From Shawn Lemieux : Replying to "Do you recommend mor..." is the email still the same to sign up for the Alexa skill 16:02:09 From Yasner, Jason M : Replying to "Do you recommend more staff use the beta seats to get more familiar with it, or is it ideal to leave those seats for actual patrons since there is a limit?" NLSPES@loc.gov 16:02:21 From Yasner, Jason M : Reacted to "is the email still the same to sign up for the Alexa skill" with 👍 16:03:50 From Juliet Relyea : So, we will have to check daily for pending applicants then add them to KLAS like we do now, correct? 16:05:37 From Juliet Relyea : Will patron enrollment still be sent to a certifying authority? 16:10:14 From Sarah Garske : Hi Juliet - I can't say exactly how it will work on the KLAS side re: the pending applications, but I can say that the patron enrollment tool will allow individuals to provide contact information for a certifying authority. And there is a workflow to allow that certifying authority to access that application and approve or take other action. 16:20:16 From Sarah Garske : Also, we've heard that some network libraries help folks find certifiers while others do not. Regardless, we don't want to deter people from signing up. So the form also allows the individual to indicate that they would like help finding a certifier. This allows either NLS staff or the network library to reach out and help 🙂 . 16:21:05 From Sarah Garske : Does that help Juliet? 16:29:48 From stephanie doser : Hi Sarah. So if the network library, aside from explaining requirements and providing examples of Certifying Authorities, does not have access to CA's who will authorize people they do not know, NLS staff will provide assistance to the applicant? 16:30:00 From Juliet Relyea : We can certify pending applicants that come through the patron enrollment form? 16:30:10 From Josh Easter -SD1A : Reacted to "We can certify pending applicants that come through the patron enrollment form?" with 👍 16:30:15 From Yasner, Jason M : Replying to "We can certify pending applicants that come through the patron enrollment form?" Yes! 16:30:54 From NY2A Kimberly Scofield : Reacted to "Yes!" with 👏 16:31:33 From Yasner, Jason M : https://www.loc.gov/nls/how-to-enroll/apply-for-nls-services/ 16:31:58 From Josh Easter -SD1A : Reacted to "https://www.loc.gov/nls/how-to-enroll/apply-for-nls-services/" with 👍 16:33:25 From FL1G Group : Reacted to "https://www.loc.gov/..." with 👍 16:33:43 From Morgan Pershing - CA1A : Perhaps in addition to a flyer it would be advantageous to put bookmarks in the large print area that say something like "when large print is too small" with network library info. Much more pointed than a flyer 16:33:50 From Josh Easter -SD1A : Reacted to "Perhaps in addition to a flyer it would be advantageous to put bookmarks in the large print area that say something like "when large print is too small" with network library info. Much more pointed than a flyer" with 👍 16:33:57 From Morgan Pershing - CA1A : For public libraries, that is 16:34:02 From NV1A - Cielle Quillen - NV State Library : Reacted to "Perhaps in addition to a flyer it would be advantageous to put bookmarks in the large print area that say something like "when large print is too small" with network library info. Much more pointed than a flyer" with 👍 16:34:03 From NY2A Kimberly Scofield : Reacted to "Perhaps in additio..." with 👍 16:35:37 From Juliet Relyea : Any time frame when KLAS will have the intellegent barcodes ready for our mailing cards? 16:35:45 From Miranda Loper - MS1A : Reacted to "Also, we've heard th..." with 👍 16:36:21 From FL1G Group : Take the applications to the library to get certified? 16:37:30 From Juliet Relyea : We can complete applications on the phone now. I did one today. 16:37:40 From Yasner, Jason M : Reacted to "We can complete applications on the phone now. I did one today." with 👍 16:37:43 From Josh Easter -SD1A : Reacted to "We can complete applications on the phone now. I did one today." with 👍 16:38:13 From OR1A Jen Robinson : Reacted to "We can complete applications on the phone now. I did one today." with ❤️ 16:38:45 From Nancy Honeycutt : Replying to "Any time frame when ..." Juliet - I know that they are working on this, which involves communicating with the USPS API. I don't know what the time frame for completion is, but I thnk it will be sooner rather than later. 16:38:56 From Jeanette Munyer : You can leave the wording as it is for legal purposes, but add "such as" and then spell out and make clear what qualifies as additional qualifiers 16:38:59 From Yasner, Jason M : Replying to "Any time frame when KLAS will have the intellegent barcodes ready for our mailing cards?" We are working with the Keystone developers and our USPS tech volunteer to implement this into Scribe now. I do not have a time frame, but I hope to have a Level of Effort and schedule soon. Thanks! 16:39:19 From Josh Easter -SD1A : Reacted to "You can leave the wording as it is for legal purposes, but add "such as" and then spell out and make clear what qualifies as additional qualifiers" with 👍 16:39:38 From OR1A Jen Robinson : That's what I was going to chime in and say, Juliet! When we speak with public library folks or staff in schools we say that if you ARE NOT comfortable, you can just send in the application without certification and we will do it (staff at Talking Books, over the phone) 16:39:45 From Josh Easter -SD1A : Reacted to "That's what I was going to chime in and say, Juliet! When we speak with public library folks or staff in schools we say that if you ARE NOT comfortable, you can just send in the application without certification and we will do it (staff at Talking Books, over the phone)" with 👍 16:39:48 From Jeanette Munyer : The wording is a stumbling block from talking to other library staff interpretations 16:40:10 From Yasner, Jason M : Reacted to "That's what I was going to chime in and say, Juliet! When we speak with public library folks or staff in schools we say that if you ARE NOT comfortable, you can just send in the application without certification and we will do it (staff at Talking Books, over the phone)" with 👍 16:40:45 From OR1A Jen Robinson : But we also repeat the phrase over and of "if you observe someone having difficulty accessing regular text" then that's enough. No medical history, no IEPs/504s, but just seeing it/being told about it by patron 16:40:51 From Josh Easter -SD1A : Reacted to "But we also repeat the phrase over and of "if you observe someone having difficulty accessing regular text" then that's enough. No medical history, no IEPs/504s, but just seeing it/being told about it by patron" with 👍 16:40:54 From J.D. Burns -MS1A : Reacted to "But we also repeat t..." with ❤️ 16:41:04 From NY2A Kimberly Scofield : Reacted to "But we also repeat..." with 👍 16:41:07 From J.D. Burns -MS1A : Reacted to "The wording is a stu..." with 👍 16:41:29 From John Mugford : In New Mexico, the number of registrants since January is trending slightly upward; however the Median age of this grouping is 78 with 20% age 90 and above. Is it generally perceived that as the Baby Boom generation ages that program participation should grow, while retention will likely be shorter-lived? 16:41:34 From J.D. Burns -MS1A : Thank you David, Sarah, and JY. Understood. 16:41:43 From Yasner, Jason M : Reacted to "Thank you David, Sarah, and JY. Understood." with 🌞 16:43:45 From Sarah Garske : JD if you would like to get access to test patron enrollment I'd love to hear from you! sgarske@loc.gov. 16:44:23 From J.D. Burns -MS1A : Reacted to "JD if you would like..." with ❤️ 16:44:44 From J.D. Burns -MS1A : Replying to "JD if you would like..." Thank you Sarah, I'll talk with our director and we'll be in contact. 16:44:57 From stephanie doser : Your comments were very much appreciated, Danielle. I had the same concerns and I agree the network folks who are actually processing and ref 16:45:10 From OR1A Jen Robinson : Thanks, everyone! Have to run to an interview, but I appreciated all the info :) 16:45:14 From Josh Easter -SD1A : Reacted to "Thanks, everyone! Have to run to an interview, but I appreciated all the info :)" with ❤️ 16:45:16 From NC1A Joshua Berkov : Seems like maybe the DA2 could be simplified with a software update. A specific cartridge mode that would make it as easy to use as the DS1/DA1 16:45:21 From Danielle Miller (she/her) : Isn't possible to do a new contract for production of more DS1 and DA1 or something similar? 16:45:31 From stephanie doser : cont'd---some/ the applications have a different experience 16:45:51 From Josh Easter -SD1A : Putting a plastic cover over extra buttons some libraries are trying' 16:46:25 From FL1M- Leslie Moran : Reacted to "Seems like maybe the..." with 💯 16:46:26 From FL1G Group : Reacted to "Putting a plastic co..." with 👍 16:46:34 From J.D. Burns -MS1A : 'simple mode' software update would be fantastic.....or even a very simple USB keyboard that could be assigned the way we assign pillowspeakers or even headphones. 16:46:39 From FL1M- Leslie Moran : Reacted to "Isn't possible to do..." with 🙌 16:46:47 From FL1G Group : Reacted to "'simple mode' softwa..." with 👍 16:47:27 From Yasner, Jason M : Reacted to "Seems like maybe the DA2 could be simplified with a software update. A specific cartridge mode that would make it as easy to use as the DS1/DA1" with 👍 16:48:02 From Josh Easter -SD1A : DA2 is a challenge for many. The good thing about DA2 is some users who were unable to use BARD on their smartphone anymore have enjoyed the DA2. And have had someone with sensory issues who prefers it over a device with a screen. 16:48:05 From FL1A-Maureen Dorosinski : JD, that's one killer of a great idea!!! 16:48:11 From Yasner, Jason M : Replying to "Seems like maybe the DA2 could be simplified with a software update. A specific cartridge mode that would make it as easy to use as the DS1/DA1" Exactly. We are working on a software update with a "Simple Mode" and considering a plastic overlay to cover the more advanced buttons. Keep the feedback coming! 16:48:20 From J.D. Burns -MS1A : Reacted to "JD, that's one kille..." with ❤️ 16:48:26 From FL1A-Maureen Dorosinski : Awesome! The entry on the DA2 is terrible!! 16:48:41 From Tina Herbison CA2A : The process of signing up new patrons over the phone is working well for the CA2A library. Were so happy to be able to do this now. This helps to eliminate the wait time. 16:48:52 From J.D. Burns -MS1A : Reacted to "Exactly. We are work..." with 👍 16:49:01 From Josh Easter -SD1A : Replying to "'simple mode' software update would be fantastic.....or even a very simple USB keyboard that could be assigned the way we assign pillowspeakers or even headphones." there are talks where NLS is exploring Bluetooth keyboards. that would be a great device 16:49:04 From Yasner, Jason M : Replying to "Isn't possible to do a new contract for production of more DS1 and DA1 or something similar?" Sadly, it is not financially feasible. We will keep the DA-1s and DS-1s in service as long as we can. Thankfully, it is a workhorse. 16:49:17 From Josh Easter -SD1A : Reacted to "The process of signing up new patrons over the phone is working well for the CA2A library. Were so happy to be able to do this now. This helps to eliminate the wait time." with 👍 16:49:19 From Yasner, Jason M : Reacted to "Putting a plastic cover over extra buttons some libraries are trying'" with 👍 16:49:25 From Michael Lang : Reacted to "The process of signi..." with 👍 16:49:29 From Yasner, Jason M : Reacted to "DA2 is a challenge for many. The good thing about DA2 is some users who were unable to use BARD on their smartphone anymore have enjoyed the DA2. And have had someone with sensory issues who prefers it over a device with a screen." with 👍 16:49:31 From FL1G Group : The DA 2 is almost for the 60-70 year old that can navigate tech but can't get it on the phone... 16:49:54 From FL1A-Maureen Dorosinski : For those who cannot afford a smartphone, that's right Amy! 16:50:01 From J.D. Burns -MS1A : Reacted to "For those who cannot..." with 👍 16:50:27 From NY2A Kimberly Scofield : Reacted to "For those who cann..." with 👍 16:50:30 From J.D. Burns -MS1A : Reacted to "there are talks wher..." with 👍 16:51:15 From MS1A Megan Fleming : We have found so much struggle for patrons to use the entry method on the DA2, character by character. Individuals who are braille reading primarily, is there any updates for perkins keyboard entry via the usb port? Example, connecting the EBH for its key entry? 16:51:43 From Sarah Garske : Reacted to "For those who cann..." with 👍 16:51:44 From Sarah Garske : Removed a 👍 from "For those who cann..." 16:52:01 From MS1A Megan Fleming : Reacted to "For those who cannot..." with 👍 16:53:12 From Tina Herbison CA2A : We love Steve Prine and respect his expertise. 16:53:27 From FL1M- Leslie Moran : Replying to "DA2 is a challenge f..." Here at FL1M, patrons commented the opposite 16:53:43 From J.D. Burns -MS1A : Reacted to "DA2 is a challenge f..." with 👍 16:53:45 From FL1M- Leslie Moran : Replying to "DA2 is a challenge f..." Glad to hear that there are mixed reviews on the DA2 16:53:55 From FL1M- Leslie Moran : Reacted to "Exactly. We are work..." with 🙌 16:54:06 From Josh Easter -SD1A : Reacted to "Glad to hear that there are mixed reviews on the DA2" with 👍 16:54:13 From FL1M- Leslie Moran : Reacted to "The DA 2 is almost f..." with 🙌 16:54:19 From CA1A Mike Marlin : CA1A staff have been certifying applicants over the phone for the past 18 months. There is no fraud! 16:54:29 From FL1G Group : Reacted to "CA1A staff have been..." with 👍 16:54:31 From J.D. Burns -MS1A : Reacted to "CA1A staff have been..." with ❤️ 16:54:34 From MS1A Megan Fleming : Replying to "DA2 is a challenge f..." We have had some really enthusiastic patrons who are in love with the devices. Which was so nice to see and hear 16:54:41 From Maureen Dorosinski -FL1A : Reacted to "CA1A staff have been..." with ❤️ 16:54:41 From Josh Easter -SD1A : Replying to "DA2 is a challenge for many. The good thing about DA2 is some users who were unable to use BARD on their smartphone anymore have enjoyed the DA2. And have had someone with sensory issues who prefers it over a device with a screen." We have definitely had both. People sending them back as well. 16:54:45 From J.D. Burns -MS1A : Replying to "CA1A staff have been..." "oh no, someone.....read a book" 16:54:45 From FL1G Group : Reacted to "DA2 is a challenge f..." with 👍 16:54:48 From Sarah Garske : Reacted to "Thank you Sarah, I..." with 👏 16:54:52 From MS1A Megan Fleming : Reacted to "We have definitely h..." with 👍 16:54:54 From Morgan Pershing - CA1A : Reacted to ""oh no, someone.....read a book"" with 😂 16:54:58 From AZ1A- Sara Zapotocky : Reacted to ""oh no, someone......" with 😂 16:55:03 From Shafaat, Shahriar : Replying to "We have found so much struggle for patrons to use the entry method on the DA2, character by character. Individuals who are braille reading primarily, is there any updates for perkins keyboard entry via the usb port? Example, connecting the EBH for its key entry?" DA2 allows USB keyboard connection. Not sure if EBH can be used as an input device. We need to explore that and let you know. 16:55:20 From FL1G Group : Reacted to ""oh no, someone........" with 😂 16:55:43 From MS1A Megan Fleming : Replying to "DA2 is a challenge f..." Same Josh. Some took a short time....and went NOPE, that's over my head and I don't want to figure it all out. Others were all about it. 16:55:52 From Yasner, Jason M : Reacted to "CA1A staff have been certifying applicants over the phone for the past 18 months. There is no fraud!" with 👍 16:55:52 From Sarah Garske : Reacted to "there are talks wh..." with 👍 16:55:54 From Sarah Garske : Removed a 👍 from "there are talks wh..." 16:55:56 From Yasner, Jason M : Reacted to ""oh no, someone.....read a book"" with 😄 16:56:02 From MS1A Megan Fleming : Reacted to ""oh no, someone........" with 😂 16:56:04 From James Gleason : Reacted to "We have definitely had both. People sending them back as well." with 👍 16:56:23 From FL1G Group : Replying to "DA2 is a challenge f..." Same thing here at FL1G. 16:56:26 From MS1A Megan Fleming : Replying to "We have found so muc..." Ok, thank you 16:56:36 From Josh Easter -SD1A : Also could question Free Public Libraries as well - they also provide free books. Yes they purchase one copy that money goes to publisher but still definitely competing with companies. of course that is not violating copyright 16:56:40 From Yasner, Jason M : Replying to "We have found so much struggle for patrons to use the entry method on the DA2, character by character. Individuals who are braille reading primarily, is there any updates for perkins keyboard entry via the usb port? Example, connecting the EBH for its key entry?" We have heard this feedback many times and we will be addressing the entry process. Agreed that it's too cumbersome right now. 16:57:04 From Stephanie Wambaugh, MI1A : Reacted to "Also could question ..." with 👍 16:57:07 From Morgan Pershing - CA1A : Reacted to "Also could question Free Public Libraries as well - they also provide free books. Yes they purchase one copy that money goes to publisher but still definitely competing with companies. of course that is not violating copyright" with 👍 16:57:16 From J.D. Burns -MS1A : Reacted to "Also could question ..." with 👍 16:57:34 From MS1A Megan Fleming : Reacted to "Also could question ..." with 👍 16:58:38 From J.D. Burns -MS1A : "look for a reason to say yes' 16:58:43 From Josh Easter -SD1A : Reacted to ""look for a reason to say yes'" with ❤️ 16:58:47 From MS1A Megan Fleming : Reacted to ""look for a reason t..." with ❤️ 16:58:56 From CA1A Julie Selfridge : Reacted to ""look for a reason to say yes'" with 👏 16:58:57 From MS1A Megan Fleming : It makes all the difference 16:59:06 From FL1G Group : Reacted to ""look for a reason t..." with ❤️ 16:59:39 From Yasner, Jason M : Reacted to ""look for a reason to say yes'" with 😍 16:59:48 From CO1A - Teresa Kalber : Thank you!!! 16:59:55 From Maureen Dorosinski -FL1A : Hello, I pointed out an issue with the current TBT, and have not heard back. Can this be followed up on? 16:59:59 From NV1A King, Linda : Thank you!