Keystone has offered Administrator’s Training sessions several times a year at our office in Raleigh for many years. Not only does it allow us to give admins in-depth training on their own systems, but it also gives them the opportunity to get to know us and network with a few of their peers as they learn together.
However, we know travel costs are a barrier to some, and others are banned from business travel to North Carolina for political reasons. Then on top of that, we have a pandemic situation. Even Keystone staff isn’t going into the office right now, and we certainly aren't going to ask you to do so. The answer was clear...as much as we love having you in person, it’s time to offer admin training virtually.
This transition was not as simple as starting up an online meeting and carrying on the same as we do in person.