In the past few days, we've gotten more than a few questions about how to setup KLAS and / or prepare your library for a work from remote situation. If you haven't seen our earlier announcement, make sure to read this Important Coronavirus Info first, then come back for some additional tips.
The frequently-asked-questions I'm sharing our tips for are:
- How can you connect to KLAS if you use a Mac?
- How can I quickly increase the number of books we're sending our patrons and / or titles we're duplicating onto a cartridge for them?
If you have any other inquiries about how to connect to KLAS remotely or other ways to prepare your staff, library, & patrons for these unique circumstances, please contact Keystone Customer Support.
Finally, because we know these are stressful times, make sure to check out the Off-Topic section of the forums to "meet" our Work-From-Home coworkers (formerly known as pets).
How can you connect to KLAS if you use a Mac?
KLAS staff-side will work on a Mac if it is running Windows as a virtual machine (VM) - this can be done using Parallels or VirtualBox (For example, our Keystone staff who use Macs run Windows in Parallels and then can connect to the KLAS staff side). If the Mac is able to run a VM with Windows, the specs should be enough to run KLAS inside that VM.
- This article from PC Mag has some good examples of how to run a VM of Windows on a Mac - https://www.pcmag.com/news/how-to-run-windows-on-a-mac
Once you have a VM set up, installing and connecting to KLAS works just like it does on regular Windows. If you are running KLAS 7.7, you should be able to launch KLAS, log-in and start working immediately (though Self-Hosted customers may need additional support).
If you are a KLAS 7.6 library, to be able to run KLAS remotely you will need to run a current version of OpenVPN before opening KLAS. This is the same process that you use at your library, you just need to make sure the VPN software is installed on the laptop if it isn't already. If needed, Keystone customer support can assist making sure you can connect successfully using SimpleHelp.
How can I quickly increase the number of books we're sending our patrons and / or titles we're duplicating onto a cartridge for them?
Increasing the number of titles your patrons can receive is a great way to help get them enough books to tide them over in for a bit while you might be short staffed, or if your library closes for a period of time. There are a few ways to approach this:
Raise NS Cutoff for Everyone
The simpliest, way to do this is to temporarily raise your NSCutoff for all patrons. However, be very cautious if you choose to go this route as you might be unintentionaly overwhelming your circ staff and sending books to patrons you don't really want to. If you can handle the extra circulation and want to make a bulk change for all patrons, please get in touch with us and let us assist!
We can run a program that will raise every patrons' NSCutoff by a specific number, while keeping a log of the original setting. This way, once you've pushed out the extra books, we can return everyone to their usual setting. Again, however, bear in mind that this method can create a lot of extra work for your staff.
Raise NS Cutoff for a Query Set
Another way to handle this is to increase the NSCutoff for a select group of patrons. For example, one library contacted our customer support team seeking help to just this, but they did not want to send anything to patrons who've been inactive for over a year because they hit their max number of books and haven't returned them.
The way we suggested going about this was to:
- Do a query for Active Patrons with a Last Served Date between 1/1/2019 - today, and an NSCutoff of 20 (or your library's usual cap).
- Once you're in the Query Set you can then use the Batch Update Patron Profile function to change the NSCutoff for the selected query set to your new max number of books.
- Don't forget that you have a library-wide maximum as well as the individual patrons' NSCutoff. If you need assistance adjusting yours, just let us know what the new hard cutoff should be.
See below for a document with information about the Batch Update Patron Profile tool. Also, note that this tool is only available in 7.7; for 7.6, you will need to contact us for bulk changes.
Raise Max Titles on Cart
If you are operating in a Duplication on Demand service model, you can increase the "Max Titles on Cart" value to globally increase the number of titles you are having KLAS put on a cartridge.
- Do a query for Active Patrons with a Delivery Method of Duplication.
- Once you're in the Query Set, use the Batch Update Patron Profile function to change the Max Titles on Cart for the DB Medium. Leave all other fields blank to keep their current values!
Here's a Quick Tip document on how to use "Batch Update Patron Profile".
Finally, don't forget to check out the Off-Topic section of the forums to "meet" our Work-From-Home coworkers (formerly known as pets) if you need a little stress-relief.